BMW Assist(R) - Menu Items
SI B 84 08 08Communication Systems
September 2008
Technical Service
SUBJECT
BMW Assist Menu Item
MODEL
E82, E88 (1 Series) with Premium Package (ZPP) or BMW Assist (SA 639) and Navigation (SA609) from 9/08 production
E90, E91, E92, E93 (3 Series) with Premium Package (ZPP) or BMW Assist (SA 639) and Navigation (SA609) from 9/08 production
E70 (X5) with Premium Package (ZPP) or BMW Assist (SA 639) and Navigation (SA609) from 10/08 production
E71 (X6) with Premium Package (ZPP) or BMW Assist (SA 639) and Navigation (SA609) from 10/08 production
E60, E61 (5 Series) with Navigation (SA609) from 9/08 production
E63, E64 (6 Series) from 9/08 production
SITUATION
These Car Information Computer (CiC) vehicles have a new menu item called TeleService Diagnosis, (located under the BMW Assist > Roadside Assistance menu option) and in a Car Communication Computer (CCC) vehicle, this menu is called "Start data transfer". This menu appears and is selectable only at the end of a Roadside Assistance call. This remote diagnosis service is not yet enabled through our call center and should not be selected by vehicle operators. Choosing "TeleService Diagnosis" or "Start data transfer" at the end of the original call will initiate a new call to BMW Assist.
Customers will only see this TeleService Diagnosis (Start data transfer) menu item after completing a Roadside Assistance call using the I-Drive menu. If this option is selected, it must also be terminated by selecting "End service" or the connected Bluetoothreg; phone in the vehicle will have limited functionality for up to 5 minutes. The BMW Assist representative will instruct the driver to select "End service".
PROCEDURE-CCC VEHICLES (E60, E61, E63, E64, E70, E71)
On vehicles equipped with a Car Communication Computer (CCC).
1. From the main menu, select the "Communication menu.
2. Select "BMW Assist", then choose "Roadside Assistance"
3. Choose "Start service" and the vehicle will place a call to BMW Assist.
4. If the system is active and a subscriber agreement has been completed, a BMW Assist representative will answer the call. Explain to the representative that this is a test of the system and ask them to verify the vehicle transmitted the VIN and location.
- If the VIN and location were received, ask the representative to terminate the call.
- If the VIN and location were not received, continue normal diagnosis.
5. At the end of the Roadside Assistance call, the option "Start data transfer" is selectable.
6. Customers should select "End service" to terminate this process in order to restore full iDrive functionality.
NOTE:
Until "End service" is selected the Telematics Control Unit (TCU) is prepared to transmit data and the iDrive will have limited functionality (e.g., no Bluetooth(R) hands free calling) for up to 5 minutes.
7. If the "Start data transfer" menu item is inadvertently selected, the vehicle will send additional data and then place another voice call to BMW Assist.
8. To cancel the "data transfer" process and restore full iDrive functionality, select "End service".
9. A BMW Assist representative will again answer the call and offer assistance. If the customer requires no further help, he/she should ask the agent to terminate the call and the customer should select "End service".
NOTE:
Until "End service" is selected the Telematics Control Unit (TCU) is prepared to transmit data and the iDrive will have limited functionality (e.g., no Bluetooth(R) hands free calling) for up to 5 minutes.
10. At the end of the voice call to BMW Assist, the option "Accept remote assistance" is selectable.
11. If the "Accept remote assistance" menu item is inadvertently selected, the vehicle will send additional data and then place a final voice call to BMW Assist.
12. Customers should select "End service" to terminate this process in order to restore full iDrive functionality.
NOTE:
Until "End service" is selected the Telematics Control Unit (TCU) is prepared to transmit data and the iDrive will have limited functionality (e.g., no Bluetooth(R) hands free calling) for up to 5 minutes.
13. To cancel the "remote assistance" process and restore full iDrive functionality, select "End service".
14. A BMW Assist representative will again answer the call and offer assistance. If no further help is required, the agent will terminate the call.
15. When BMW Roadside Assistance or BMW Assist terminates the call, the Roadside Assistance service will end. All functionality in the iDrive menu will be restored at this time.
NOTE:
If a customer exits the "Roadside Assistance" menu without selecting "End service" at any time before "End service" is selected, they will not be able to initiate a Bluetooth(R) hands free call for up to 5 minutes. Their connected phone may appear to be operational but the system will not initiate a phone call.
PROCEDURE-CIC VEHICLES (E82, E88, E90, E91, E92, E93)
On vehicles equipped with: Car Information Computer
1. Select "BMW Assist"
2. Select "Roadside Assistance"
3. Select "Start service"
4. If the system is active (SIB 84 22 05) and a subscriber agreement has been completed, a BMW Assist representative will answer the call. Explain to the representative that this is a test of the system and ask them to verify the vehicle transmitted the VIN and location.
- If the VIN and location were received, ask the representative to terminate the call.
If the VIN and location were not received, continue normal diagnosis.
5. At the end of the Roadside Assistance call, the option "TeleService Diagnosis" is selectable.
6. Customers should select "End service" to terminate this process in order to restore full iDrive functionality.
NOTE:
Until "End service" is selected the Telematics Control Unit (TCU) is prepared to transmit data and the iDrive will have limited functionality (e.g., no Bluetooth(R) hands free calling) for up to 5 minutes.
7. If the "TeleService Diagnosis" menu item is inadvertently selected, the vehicle will send additional data and then place another voice call to BMW Assist
8. To cancel the "TeleService Diagnosis" process and restore full iDrive functionality, select "End service". NOTE: Until "End service" is selected the Telematics Control Unit (TCU) is prepared to transmit data and the iDrive will have limited functionality (e.g., no Bluetooth(R) hands free calling) for up to 5 minutes.
- If the "TeleService Help" menu item is inadvertently selected, the vehicle will send additional data and then place a final voice call to BMW Assist.
9. A BMW Assist representative will again answer the call and offer assistance. If no further help is required, the customer should ask the agent to terminate the call and the customer should select "End service".
10. Selecting "End service" terminates this process and restores full iDrive functionality.
NOTE:
Until "End service" is selected the Telematics Control Unit (TCU) is prepared to transmit data and the iDrive will have limited functionality (e.g., no Bluetooth(R) hands free calling) for up to 5 minutes.
When BMW Roadside Assistance or BMW Assist terminates the final call, the Roadside Assistance service will end. All functionality in the iDrive menu will be restored at this time.
NOTE:
If a customer exits the "Roadside Assistance" menu without selecting "End service" at any time before the final screen illustrated in the step above, they will not be able to initiate a Bluetooth(R) hands free call for up to 5 minutes. Their connected phone may appear to be operational but the system will not initiate a phone call.
WARRANTY INFORMATION
Information only.
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