BMW Assist(R) - Initialization Of Services: Overview
SI B 84 15 03Communication Systems
April 2010
Technical Service
This Service Information bulletin supersedes SI B84 15 03 dated May 2008.
[NEW] designates changes to this revision
SUBJECT
Initialization of BMW Assist Services
MODEL-CDMA (VERIZON WIRELESS)
E60, E61 (5 Series) from SOP to 3/08
E63, E64 (6 Series) from SOP to 3/08
E65, E66 (7 Series) from 3/05 production
E70 (X5) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist) from SOP to 4/08
E71 (X6) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist) from SOP to 4/08
E82, E88 (1 Series) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist) from SOP to 3/08
E90, E91, E92, E93 (3 Series) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist) from SOP to 3/08
MODEL-GSM (AT&T WIRELESS)
E60, E61 (5 Series) from 3/08
E63, E64 (6 Series) from 3/08
E70 (X5) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist) from 4/08
E71 (X6) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist) from 4/08
E82, E88 (1 Series) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist) from 3/08
E90, E91, E92, E93 (3 Series) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist) from 3/08
E89 (Z4) vehicles equipped with ZPP (Premium Package) or SA 639 (BMW Assist) from SOP
F01, F02 (7 Series) vehicles equipped with ZPP (Premium Package) or SA 639 (BMW Assist) from SOP
F07 (5 Series Gran Turismo) vehicles equipped with ZPP (Premium Package) or SA 639 (BMW Assist) SOP
SITUATION
In order for BMW Assist services to function properly, an initialization procedure must be performed to activate these functions on the vehicle.
Important Information:
Starting with March 2008 production vehicles (E70 and E71 4/08) except for the E65, E66, E83 and E85, the CDMA based Telematics Control Unit (TCU) will migrate to a GSM-based control unit. The wireless carrier for the GSM-based module is AT&T Wireless.
^ CDMA: Code Division Multiple Access uses the Advanced Mobile Phone System (AMPS) as a back up. As of February 18, 2008, Verizon Wireless decommissioned its AMPS service, as allowed by the Federal Communications Commission (FCC).
^ GSM = Global System for Mobile communications
Starting from April 1, 2005, all eligible vehicles processed at the Vehicle Processing Centers have BMW Assist already initialized before they reach your BMW center. Therefore it is no longer necessary to perform this procedure during the QC1 on these vehicles. However, initialization will still be necessary in cases with the following scenarios:
^ If the TCU is replaced on any vehicle (except pre-3/05 production E65 and E66 vehicles);
^ E65, E66, E90, and E91 vehicles from 3/05 to 8/05 production if the TCU is programmed;
^ E60, E61, E63, and E64 vehicles from 7/03 to 8/05 production if the TCU is programmed;
^ If BMW Assist services are reactivated (except pre-3/05 production E65 and E66 vehicles); and E70 (X5) vehicles not delivered with BMW Assist services initialized.
E70 (X5) vehicles built prior to 4/2/2007 production may have been delivered to your center without the BMW Assist services initialized. All E70 (X5) vehicles built prior to 4/2/2007 production must have the status of BMW Assist initialization checked as part of the Quality Certification (QC1) on all E70 vehicles. Refer to SI B84 63 06 for additional information.
Note:
All X5 vehicles produced after April 2, 2007 have BMW Assist initialized at the plant. It is NOT necessary to check the status of BMW Assist on any X5 produced after April 2, 2007.
BMW ASSIST CUSTOMER CARE
BMW Assist Customer care is available Monday through Friday from 7:00 AM to 11:00 PM CT, and on Saturdays from 8:00 AM to 9:00 PM CT. The Telematics Analyst at BMW NA handles escalated issues and can be reached Monday through Friday from 8:00 AM to 4:30 PM ET.
WARRANTY INFORMATION