iPhone(R)/iPod Touch(R) - Audio Output Interruptions

SI B65 20 10
Audio, Navigation, Monitors, Alarms, SRS

November 2010
Technical Service

SUBJECT
USB Audio Output Is Inoperative or Intermittently Interrupted

MODEL
All models

Produced from 09/2010 with option 6FL (iPod and USB adapter) and option 6VC (Combox controller)

SITUATION

With the iPhone or iPod Touch connected to the vehicle via the white Apple USB cable, the audio output may be:

^ Intermittently interrupted

^ Interrupted after unplugging and reconnecting the USB device, or after a vehicle start

CAUSE

The Apple software iOS4.1 installed on the Apple iPhone and iPod Touch devices

INFORMATION

Do not replace parts and do not perform any repair attempt!

Explain to the customer that the Apple software iOS4.1 is causing this behavior. The Apple device must be updated with the improved Apple software iOS4.2 as soon as it becomes available.

The Apple software update on the device must be performed by the customer. For information on Apple software availability and the update process please refer to the Apple web site:www.apple.com/iphone/software-update/