CCC(R) - 'Please Insert Nav. DVD' Appears On CID

SI B65 01 10
Audio, Navigation, Monitors, Alarms, SRS

December 2012
Technical Service

This Service Information bulletin supersedes SI B65 01 10 dated November 2011.

[NEW] designates changes to this revision

SUBJECT
CCC - "Please Insert Navigation DVD" Appears on CID

MODEL
E60, E61 (5 Series) produced from 1/2004 to 8/2008

E63, E64 (6 Series) produced from 1/2004 to 8/2008

E70 (X5) produced from 10/2006 to 9/2009

E71 (X6) produced from 10/2006 to 9/2009

E82, E88 (1 Series) produced from 9/2004 to 8/2008

E90, E91, E92, E93 (3 Series) produced from 3/2005 to 8/2008

All vehicles equipped with SA 609 (CCC Car Communication Computer)

SITUATION
The navigation map DVD cannot be read or detected. The message "Please insert navigation DVD" appears in the CID (Central Information Display). The navigation system is inoperative. This situation may also occur when upgrading to a new navigation map. The old map is recognized but the new one is not.

CAUSE
Faulty DVD drive; read error due to hardening of the anti-vibration gel on the read head

PROCEDURE
Ensure that the map DVD is not faulty by swapping it with a map DVD known to work.

1. Perform a vehicle test using the latest ISTA (Integrated Service Technical Application) diagnostic software.

2. Diagnose any relevant faults that are stored by completing the test plans.

3. Perform and complete the test plan "W6590_WAS2-CCC fault patterns" by selecting the fault system "411", "DVD not recognized". Please note the DIAGCODE presented at the end of the test plan. The test plan can be accessed the via the following path:

^ Select "Guided Troubleshooting\Fault pattern\02 Display, information, communication\Navigation system\Accept fault patterns\Calculate test plan".

4. If the test plan prompts to replace the DVD drive, refer to ISTA Repair Instructions "REP 6583580 Removing and installing/replacing DVD drive for Car Communication Computer".

[NEW] Note:
If the DVD drive is replaced, it is not necessary to replace the map DVD or program the vehicle.

[NEW] Please refer to the attachment to this Service Information bulletin, which provides information on the differences when connecting the ribbon cable to the new drive.





PARTS INFORMATION





[NEW] WARRANTY INFORMATION

Attachment








Information