Campaign - Fuel Tank Inlet Check Valve Warr. Extension: Overview
# 07203C: Special Coverage Adjustment - Fuel Tank Inlet Check Valve (ICV) Fracture - (Aug 8, 2008)Subject:
07203C -- SPECIAL COVERAGE ADJUSTMENT - FUEL TANK INLET CHECK VALVE (ICV) FRACTURE - (AUG 8, 2008)
Models:
2002-2004 BUICK RENDEZVOUS
2001-2004 CHEVROLET VENTURE (REGULAR WHEELBASE)
2001-2004 PONTIAC AZTEK, MONTANA (REGULAR WHEELBASE)
The Parts Information section in this bulletin has been revised. The correct gasket part number for the 2001-2003 Pontiac Aztek and the 2002-2003 Buick Rendezvous is 22681652. Discard all copies of bulletin 07203B, issued July 2008.
Condition
Some customers of 2002-2004 model year Buick Rendezvous; 2001-2004 model year Chevrolet Venture (regular wheelbase); and Pontiac Aztek and Montana (regular wheelbase) vehicles may comment about strong fuel odor or droplets of fuel on the ground during refueling or normal driving. This may be caused by a small crack at the base of the fill tube near the fuel tank.
Special Policy Adjustment
This special coverage covers the condition described above for a period of 10 years or 150,000 miles (240,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after January 24, 2008, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to January 24, 2008, must be submitted to the Service Contract provider.
Vehicles Involved
Involved are 2002-2004 model year Buick Rendezvous; 2001-2004 model year Chevrolet Venture (regular wheelbase); and Pontiac Aztek and Montana (regular wheelbase) vehicles built within the VIN breakpoints shown above.
Parts Information
Parts required to complete this special coverage are to be obtained from General Motors Service and Parts Operations (GMSPO).
Customer Notification
General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter shown in this bulletin - actual divisional letter may vary slightly).
Service Procedure
1. Remove the fuel tank from the vehicle. Refer to Fuel Tank Replacement in SI.
2. Install the new fuel tank. Refer to Fuel Tank Replacement in SI.
Claim Information
For vehicles repaired under the terms of this special coverage, submit a claim with the information shown above.
Customer Reimbursement - For US
All customer requests for reimbursement for previous repairs for the special coverage condition will be handled by the Customer Assistance Center, not by dealers.
Important:
Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement and the form.
Customer Reimbursement - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by January 31, 2009. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 240,000 kilometers, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
^ Proof of ownership at time of repair.
^ Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.
If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost GM to have it completed by a GM dealership.
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