Campaign - Driver Door Switch Short Circuit: Overview
SPECIAL COVERAGEBulletin No.: 11323
Date: January 15, 2013
Subject: 11323 Special Coverage Adjustment Driver Door Switch Short Circuit
Models:
2006-2007 Buick Rainier
2006 Chevrolet TrailBlazer EXT
2006-2007 Chevrolet TrailBlazer
2006 GMC Envoy XL
2006-2007 GMC Envoy
Condition
On some 2006 model year Chevrolet TrailBlazer EXT and GMC Envoy XL; and 2006-2007 model year Buick Rainier, Chevrolet TrailBlazer, and GMC Envoy vehicles, if fluid enters the driver's door module, it may cause a short in the circuit board. A short may cause the power door lock and power window switches to function intermittently or become inoperative. In extremely rare cases, a short may cause overheating, which could melt components of the door module, producing odor, smoke, or flame.
Special Coverage Adjustment
If a vehicle involved in this Special Coverage demonstrates the condition or symptoms described above, dealers are to replace the driver door module, regardless of the vehicle's age or mileage.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after January 16, 2013, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to January 16, 2013 must be submitted to the Service Contract provider.
Vehicles Involved
All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties section in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.
Parts Information
Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCC&A).
Service Procedure
1. Determine if the driver side door lock and side window switch requires replacement using diagnostic information in SI.
- If the driver side door lock and side window switch requires replacement, proceed to Step 2.
- If the driver side door lock and side window switch does NOT need to be replaced, determine cause of vehicle condition. Additional diagnostic time and repairs are NOT covered under this field action bulletin. Assign payment through warranty, goodwill or customer pay.
2. Remove the driver side door lock and side window switch. Refer to Door Lock and Side Window Switch Replacement - Driver Side in SI.
3. Install a new driver side door lock and side window switch. Refer to Door Lock and Side Window Switch Replacement - Driver Side in SI.
Customer Reimbursement - For US
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer by January 31, 2014, unless otherwise specified by state law. If this is not convenient for the customer, they may mail the completed Customer Reimbursement Request Form and all required documents to the GM Customer Assistance Center. Repairs must have occurred prior to February 8, 2013.
All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your District Service Manager - Aftersales prior to processing the request.
When a customer requests reimbursement, they must provide the following:
- A completed Customer Reimbursement Request Form. This form is mailed to the customer or can be obtained through GM GlobalConnect.
- The name and address of the person who paid for the repair.
- Paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair.
Important
GM requires dealers to approve or deny a reimbursement request within 30 days of receipt. If a reimbursement request is approved, the dealer should immediately issue a check to the customer and submit an appropriate warranty transaction for the incurred expense. If a reimbursement request is denied, the dealer MUST provide the customer with a clear and concise explanation, in writing, as to why the request was denied. The bottom portion of the Customer Reimbursement Request Form may be used for this purpose. If the denial was due to missing documents, the customer can resubmit the request when the missing documents are obtained, as long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted as required by GM Global Warranty Management. Additional information can also be found in Warranty Administration Bulletin 11-00-89-004
Customer Reimbursement - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by January 31, 2014. Repairs must have occurred prior to February 8, 2013.
When a customer requests reimbursement, they must provide the following:
- Proof of ownership at time of repair.
- Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.
All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your GM representative prior to processing the request.
Warranty Transaction Information
Submit a transaction using the table below.
Customer Notification
General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).
Disclaimer