Owner Letter
Owner LetterDear General Motors Customer:
As the owner of a 2008 or 2009 model year Buick Enclave, GMC Acadia, or Saturn OUTLOOK vehicle, or a 2009 model year Chevrolet Traverse vehicle, your satisfaction with our product is very important to us.
This letter is intended to make you aware that some 2008 and 2009 model year Buick Enclave, GMC Acadia, and Saturn OUTLOOK vehicles, and some 2009 model year Chevrolet Traverse vehicles, may exhibit wear which could lead to corrosion in the connector terminal pins at the connection between the body main wiring harness and the front driver and passenger side impact air bag. Over time, the wear may result in a resistance value that sets a SERVICE AIR BAG System warning message in the Driver Information Center (DIC). The seat side impact air bag would continue to be fully functional. Over time, and if the SERVICE AIR BAG System DIC warning message is ignored, the resistance could increase to a level in which the seat side impact air bag may not deploy when commanded in a side impact crash.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition as described above.
What We Have Done: General Motors is providing owners with additional protection for this condition. If this condition occurs on your 2008 or 2009 model year Buick Enclave, GMC Acadia, or Saturn OUTLOOK vehicle, or your 2009 Chevrolet Traverse vehicle within 10 years of the date your vehicle was originally placed in service or 120,000 miles (193,000 km), whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. Keep this letter with your other important glove box literature for future reference.
Reimbursement: The enclosed form explains what reimbursement is available and how to request reimbursement if you have paid for repairs for the special coverage condition. Your request for reimbursement, including the information and documents mentioned on the enclosed form, must be received by GM by March 31, 2012. If you have any questions or need any assistance to better understand related repairs, please contact your dealer.
If you have questions related to a potential reimbursement, please contact the appropriate Customer Assistance Center at the number listed below.
We are sorry for any inconvenience you may experience; however we have taken this action in the interest of your continued satisfaction with our products.
Jim Moloney
General Director,
Customer and Relationship Services
Enclosure
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Owner Letter
Dear General Motors Customer:
This notice is sent to inform you that General Motors is conducting a customer satisfaction program that affects your 2008 model year Buick Enclave, GMC Acadia, or Saturn OUTLOOK vehicles, or your 2010 model year Chevrolet Malibu or Pontiac G6 vehicle.
Your 2008 model year Buick Enclave, GMC Acadia, or Saturn OUTLOOK vehicles, or your 2010 model year Chevrolet Malibu or Pontiac G6 vehicle not only meets, but exceeds government standards for side impact protection. GM recently introduced into production, changes that add to that protection. At no charge, your dealer will make similar changes to your vehicle, which was built before the production change.
What We Will Do: To enhance the side impact protection, your GM dealer will update the wiring harness for both front seat side impact airbags. This service will be performed for you at no charge.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the necessary parts will be available on your scheduled appointment date.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.
Courtesy Transportation: If your vehicle is within the New Vehicle Limited Warranty, your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner Manual and your dealer for details on Courtesy Transportation.
We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many miles of enjoyable driving.
Jim Moloney
General Director,
Customer and Relationship Services
10085