Campaign - Sunroof Drain Tube Extensions: Overview
CUSTOMER SATISFACTIONBulletin No.: 08207A
Date: September 15, 2008
Subject:
08207A - Sunroof Water Leak - Install Drain Tube Extensions
Models:
2008 Buick Enclave
2007-2008 GMC Acadia
2007-2008 Saturn OUTLOOK
Equipped with a Sunroof
Supercede:
The Parts Information and Claim Information sections in this bulletin have been revised. The number of tie straps required has been reduced from 8 to 6. Please discard all copies of bulletin 08207, issued August 2008.
THIS PROGRAM IS IN EFFECT UNTIL SEPTEMBER 30, 2009.
Condition
Certain 2008 model year Buick Enclave; 2007-2008 model year GMC Acadia and Saturn OUTLOOK vehicles equipped with a sunroof may have a condition in which water is not properly drained away from the sunroof. If this condition were to occur, water may enter the interior of the vehicle and dampen the carpet, upholstery, and other interior components.
Correction
Dealers/retailers are to install drain tube extension assemblies, and ensure that the water drains properly.
Vehicles Involved
Involved are certain 2008 model year Buick Enclave; 2007-2008 model year GMC Acadia and Saturn OUTLOOK vehicles equipped with a sunroof and built within the VIN breakpoints shown above.
Important:
Dealers/retailers are to confirm vehicle eligibility prior to beginning repairs by using the system(s) below. Not all vehicles within the above breakpoints may be involved.- GM dealers and Canadian Saturn/Saab retailers should use GMVIS.- Saturn US retailers should use the "Investigate Vehicle History" link on the Global Warranty Management application within DealerWorld.
For dealers/retailers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Dealers/retailers will not have a report available if they have no involved vehicles currently assigned.
- US GM and Saturn dealers/retailers - GM DealerWorld Recall Information
- Canadian GM/Saturn/Saab dealers/retailers - GMinfoNet Recall Reports
- Export dealers - sent directly to dealers
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
Courtesy Transportation - For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. GM dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. Saturn Canada retailers should refer to applicable Home Office letter on this subject.
Claim Information - GM, Saturn/Saab Canada Only
Submit a Product Claim with the information shown above.
Claim Information - Saturn US Only
1. To receive credit, submit a claim with the information shown above.
Customer Notification - For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer letter shown in this bulletin).
Customer Notification - For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the sample letter.
Dealer Program Responsibility
All unsold new vehicles in dealers possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through September 30, 2009.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service through September 30, 2009, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer