Campaign - Wiper Motor Linkage Update: Overview

# 08248: Customer Advisory - Windshield Wipers May Become Inoperative Under Heavy Snow and Ice Loads
(Oct 6, 2008)

Subject:
08248 -- CUSTOMER ADVISORY - WINDSHIELD WIPERS MAY BECOME INOPERATIVE UNDER HEAVY SNOW AND ICE LOADS

Models:
2008 BUICK ENCLAVE
2007-2008 GMC ACADIA
2007-2008 SATURN OUTLOOK








General Motors previously announced product recall involving 2008 model year Buick Enclave and 2007-2008 model year GMC Acadia and Saturn Outlook vehicles currently or previously registered in states with moderate to heavy annual snowfall (see above). If a buildup of snow or ice on the windshield or on the wipers restricts the movement of the wiper arms, the windshield wiper linkage may detach from the motor shaft and the wipers may become inoperative.

Customers outside of the areas mentioned above are being provided with a customer advisory letter in the event that they travel into one of the involved areas.

CUSTOMER ADVISORY COVERAGE

Customers whose vehicles are registered in other states can choose to have the wiper crank arm, driver-side link, and crank arm nut replaced if they expect to drive in heavy snow and ice conditions. If the customer requests this service, dealers are to provide it without charge according to the bulletin.








VEHICLES INVOLVED

Involved are certain 2008 model year Buick Enclave and 2007-2008 model year GMC Acadia and Saturn Outlook vehicles that are located outside of Alaska, Colorado, Connecticut, Delaware, District of Columbia, Idaho, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, New York, North Dakota, Ohio, Pennsylvania, Rhode Island, South Dakota, Utah, Vermont, West Virginia, Wisconsin, or Wyoming and built within the VIN breakpoints shown above.





Parts Information

GM Only: Parts required to complete this customer advisory are to be obtained from General Motors Service and Parts Operations (GMSPO).

Saturn Only: A pre-shipment of parts to perform this recall has been sent to involved Saturn US retailers from Saturn Service Parts Operations (SSPO)

Customer Notification

General Motors will notify customers of this customer advisory on their vehicles (see copy of typical customer letter shown in this bulletin - actual divisional letter may vary slightly).





Claim Information -- GM Only








Claim Information - Saturn Only

Courtesy Transportation - For US

The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. GM dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. Saturn Canada retailers should refer to applicable Home Office letter on this subject.





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