Campaign - Airbag Readiness Light/Service Airbag Message: Overview
SPECIAL COVERAGEBulletin No.: 10335B
Date: March 14, 2011
Subject: 10335B - Special Coverage Adjustment - Airbag Readiness Light/Service Airbag Message - Reroute Wire Harness/Replace Connectors
Models:
2008-2009 Buick Enclave
2009 Chevrolet Traverse
2008-2009 GMC Acadia
2008-2009 Saturn OUTLOOK
Supercede:
The Parts Information section in this bulletin has been revised. The quantity required for P/N 13580234 has been changed to 2 per vehicle. Please discard all copies of bulletin 10335A, issued March 2011.
Condition
Some 2008 and 2009 model year Buick Enclave, GMC Acadia, and Saturn OUTLOOK vehicles, and some 2009 Chevrolet Traverse vehicles may exhibit wear which could lead to corrosion in the connector terminal pins at the connection between the body main wiring harness and the front driver and passenger side impact air bag. Over time, the wear may result in a resistance value that sets a SERVICE AIR BAG System warning message in the Driver Information Center (DIC). The seat side impact air bag would continue to be fully functional. Over time, and if the SERVICE AIR BAG System DIC warning message is ignored, the resistance could increase to a level in which the seat side impact air bag may not deploy when commanded in a side impact crash.
Special Coverage Adjustment
This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
Dealers are to replace the front seat-mounted side impact airbag connectors. The repairs will be made at no charge to the customer.
For 2008 model year vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after December 10, 2010, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to December 10, 2010, must be submitted to the Service Contract provider.
For 2009 model year vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after March 8, 2011, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to March 8, 2011, must be submitted to the Service Contract provider.
Vehicles Involved
Involved are certain 2008 and 2009 model year Buick Enclave, GMC Acadia, and Saturn OUTLOOK vehicles, and some 2009 Chevrolet Traverse vehicles. Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Applicable Warranties section in the Global Warranty Management system. Dealership technicians should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Parts Information
Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCC&A).
* To obtain the Woven Polyester Electrical Tape (PET), contact Kent Automotive at 1-888-YES-KENT (1-888-937-5368) and request the special order part number above.
Customer Reimbursement - For US
All customer requests for reimbursement for previous repairs for the special coverage condition will be handled by the Customer Assistance Center, not by dealers.
A General Motors Customer Reimbursement Procedure and Claim Form is included with the customer letter.
Important
Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement and the form.
Customer Reimbursement - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by March 31, 2012. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000 kilometers, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
- Proof of ownership at time of repair.
- Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.
If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost GM to have it completed by a GM dealership.
Courtesy Transportation - For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Warranty Transaction Information
Submit a transaction using the table below.
* The amount identified in the Net Item column should represent the actual cost of the woven polyester electrical tape required for the repair, if used, not to exceed $0.50 USD, $0.51 CAD.
** The amount identified in "Net Item" should represent the dollar amount reimbursed to the customer.
Customer Notification
General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).
Disclaimer