Technical Procedure, Label, Warranty & Letter Information
CONTROL ARM & BRACKET ASSEMBLY:
TECHNICAL PROCEDURE
Part I Replacement of Rear Control Arm Bracket Attaching Bolts
1. Raise vehicle.
2. Support rear axle under front side of spring seat.
3a. Remove two (2) diagonal bolts (i.e. upper L.H. and lower R.H.) from the
attaching bracket of one side rear control arm. This will enable bracket to remain in proper mounting position. Install two (2) new bolts at these locations. Torque bolts to 38 N-m (28 ft.lbs.). Refer to illustration.
3b. Repeat removal and installation of two (2) remaining diagonal bracket
bolts for the control arm.
4. Repeat Step 3 procedure for opposite side rear control arm bracket bolts.
5. Lower vehicle.
CAMPAIGN IDENTIFICATION LABEL:
PART II - INSTALLATION OF CAMPAIGN IDENTIFICATION LABEL
Each vehicle modified in accordance with the instructions outlined in this service procedure will require a campaign identification label. Each label provides a space to include the campaign number, the five digit dealer code of the dealer performing the campaign service, and the date vehicle was campaigned. This information may be inserted with a typewriter or ballpoint pen. Install the label on the radiator baffle where it is readily visible.
DISPOSITION OF REPLACED PARTS
Replaced parts must be held for disposition by Buick contact personnel. Replaced parts must have a claim tag attached showing the repair order and the VIN of the vehicle from which they were removed.
WARRANTY INFORMATION
Dealers are to submit each campaigned vehicle as a separate case on the one-line Warranty Document Form S-764. Dealers submitting warranty claims by teletype terminal are to transmit campaign completions as a separate case also.
SUBLET
PART FAILED PARTS FAILURE LABOR LABOR OTHER DEALER
OPER. COUNT PART NO. ALLOW. CODE OP. NO. HOURS HOURS MTL. TWG
Replace Rear Control Arm
Bracket Bolts **
8 10014025 * 96 V2430 .4 .1 -
* List current dealer price plus 30% of eight (8) bolts. ** .1 hour for administration.
To assure accurate records of all transactions on this Campaign, it is recommended that Campaign repairs for each vehicle be listed on a separate repair order. Other repairs performed to the vehicle may be listed on the same repair order, and warranty cases other than Campaigns may be listed on the same warranty document.
Zone authorization is not required.
Dealer Buick Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
General Motors has determined that the rear control arm bracket attaching bolts used on certain 1984 Buick Skylark models may fracture. Fracture of all four bolts on one side of the vehicle can result in the control arm dropping enough to cut the rear brake hose.
A cut brake hose would result in a loss of brake fluid and a partial loss of braking ability. Because these vehicles are equipped with a dual brake system, part of the system will remain functional allowing the vehicle to be stopped, but over a greater distance. Should a partial loss of braking ability occur at a time when minimum stopping distance is required, a vehicle crash could occur without prior warning.
To prevent this from occurring on your vehicle, your Buick dealer will replace the rear control arm bracket bolts. This service will be performed at no charge to you.
Instructions for making this replacement have been sent to your Buick dealer. It is estimated that parts will be available on December 14, 1984. Please contact your dealer to arrange a service date. The labor time to complete this service is about 30 minutes. Please ask your dealer how much additional time will be needed to process your vehicle.
Your Buick dealer is best equipped to obtain parts and provide service to ensure your vehicle is corrected as promptly as possible. However, if your vehicle to your dealer on the agreed service date, and he does no this condition on that date or within five days, we recommend you contact the Customer Assistance Department, Flint home office, by calling:
800-521-7300, for all except residents of Alaska and Hawaii. In Alaska, call (503) 641-8350. In Hawaii, call (805) 497-8561.
After contacting your dealer and the Buick home office, if you are still not satisfied that we have done our best to remedy this condition without charge within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590, or call 800-424-9393 (Washington D.C. residents use 426-0123).
The enclosed Owner Reply Card identifies your vehicle. Presentation of the car to your dealer will assist in making the correction in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage-paid Owner Reply Card and returning it to us.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.