Warranty Claim Information, Owner's Letter

When performing the repairs outlined in the Service Procedure of this bulletin, submit a warranty claim for credit, as follows:

LABOR OPERATION TROUBLE FAILED PART LABOR
NUMBER CODE MODEL NUMBER HOURS

T-5117 92 84-85 Centurys 22049373 .3
T-5117 92 85 Somersets 22049373 .3
T-5117 92 85 Electras 22048650 .3

OWNER REIMBURSEMENT

Owners who have previously paid to have their car repaired because of the vehicle exceeding the original age/mileage limitation, have been instructed to present original paid receipts or invoices to receive reimbursement.

If an owner requests reimbursement, the dealer should bring this to the attention of their Buick District Service Manager for review. The District Service Manager will review the request, and, if it is determined the owner is eligible for a reimbursement; a letter of transmittal, along with the owner's original paid receipts, will be forwarded to the Buick Motor Division Home Office, Customer Assistance Department in Flint, Michigan for handling (sample of suggested transmittal letter included with this bulletin).

The owner should be advised to retain copies of documents for personal records before surrendering the originals. The Buick Home Office will forward all reimbursements direct to owners.
SUGGESTED TRANSMITTAL LETTER


TO: Customer Assistance Department Buick Motor Division General Motors Corporation P.O. Box 1650 Flint, Michigan 48501

FROM:_______________________________ (Buick District Service Manager)

ZONE__________ DISTRICT__________

SUBJECT: Special Policy 86-POL-1: Windshield Washer Pump

Amount of Reimbursement Requested:_______________________

OWNER INFORMATION:

___________________________________


Name


___________________________________


(Street)


___________________________________
(City) ( State) ( Zip Code)

Phone Number__________________________

VEHICLE IDENTIFICATION NUMBER_________________________

DEALER INFORMATION______________________________


______________________________ (Name)
(Street)

______________________________


(City) ( State) ( Zip Code)


Please review the attached original owner receipts for consideration of reimbursement.

Signed ___________________ District Service Manager

Approved__________________ Zone Service Manager or Asst. Zone Manager - Service

Attachment cc: Zone File
Dear Buick Owner:

Some 1984-85 Buick Century, 1985 Electra, and 1985 Somerset owners may find that their windshield washer pumps don't work properly and need to be replaced, after some period of use. This condition may happen after the new vehicle warranty period. We are writing this letter to tell you about the following Special Policy:

If your windshield washer pump stops working and needs to be replaced, Buick Motor Division will replace it at your Buick dealer at no charge, for a period of 5 years or 50,000 miles, whichever occurs first, from the date the vehicle was originally placed in service. Please contact your dealer for handling this Special Policy and for information on parts availability.

If you have already encountered this condition and paid for all or part of the repair, you should contact your Buick dealer. You should present the dealer with your original paid receipt or invoice verifying expense incurred for such repair. All requests for reimbursement should be made before August 1, 1987.

This Special Policy only applies to conditions that require replacement of the windshield washer pump. Other problems that may occur in the system are not covered by this Special Policy.

We also recommend that you regularly check your washer fluid reservoir and make sure that the reservoir does not run dry. No matter what the condition of your washer pump, the washers cannot do their job without fluid. And because activating the washer system when the reservoir is empty makes the pump work harder, you may be able to prolong the satisfactory operation of your pump by keeping fluid in the reservoir.

We suggest you keep this letter and store it in the glove compartment, along with the Owner's Manual, Maintenance Schedule, and Warranty Booklet.

Buick Motor Division is taking this action in the interest of your continued satisfaction with our products.