Claim Submission

Procedure:
Z5000 - Part Obtained Locally:

If you do not have the required part in stock and are able to obtain it locally, GM will reimburse you for the additional dealer trade markup you may have to pay to obtain the part from another local GM dealer up to 25% of the GMSPO dealer cost or $100 whichever is less.





The following example uses an evaporator core that you need, that has a dealer net cost of $199.80, the part is being obtained by you from another local GM dealer (Hometown Motors) who has it in stock:

You are able to purchase the evaporator core from Hometown Motors at a 20% dealer trade price of $240.00, ($199.80 + 20% = $240.00), a $40.20 markup. When your dealership submits a warranty claim, the part amount will be figured on the dealer net cost of $199.80, at the normal dealer markup, 30% for 1993 and prior or 40% for 1994 and newer. Ex: $199.80 + 30% = $259.74. The warranty repair order would use labor operation D3320 with the part amount of $259.74. To recover the 20% markup of $40.20 that you paid Hometown Motors you would submit an additional warranty claim for operation Z5000 for a net item amount of $40.20.





The detail elements for this claim may appear on your DOS screen in the following manner (some screen layouts may be different).

*Important:
Canadian dealers should call 1-800-263-3770 for Parts Procurement.

Procedure:
Z5001 Part Ordered "CSO-3" (Guaranteed Overnight Service For Canada).

If a CSO-3 order is necessary, the freight expense will be reimbursed. A claim for the repair should be submitted in the normal manner. An additional claim/case should be submitted for the actual amount of freight expense;

^ With one part ordered, request the entire freight charges for the CSO-3 order.

^ With more than one part shipped from GMSPO in the same box, refer to the RAPID 2000 Advise of Shipment Answer back for itemized freight cost for each part (GMSPO Bulletin IB # 97-312).

If the evaporator core in the previous example had been obtained from GMSPO through a 050-3 parts order, the following example shows correct warranty claim submission for the additional cost. The published GMSPO dealer price for the core is $199.80. The GMSPO charges associated with the order are only freight charges, as all surcharges are eliminated with this implementation of the (remove "new") G.M. Parts System. The repairing division would reimburse any applicable freight charges, submitted under labor operation Z5001 as a net amount (as an example, $18.00 express shipping charges).





The claim submission is shown in the example.





The detail elements for this claim may appear on your DCS screen in the following manner (some of screen layouts may be different).

Refer to the table (Claim Type Compatibility) which details the type of claims (including special claims) when parts expediting is applicable for the covered vehicle (or part) failure. Please refer to your WINS Claim Processing Manual, Section VII for special claim type details. The Z5OOO and Z5OO1 operations DO NOT require a special claim type.