Code A

Goodwill adjustments include the ability to make case by case decisions on repairs that are beyond the time and/or mileage (kilometres) limits of the Bumper to Bumper New Vehicle Limited Warranty period. Empowerment does not apply to the corrosion, diesel engine or emission warranties that exceed the Bumper to Bumper New Vehicle Limited Warranty period. There may be situations where goodwill adjustments beyond the dealer's empowerment level are appropriate. In such cases, wholesale authorization is required prior to the repair being made.

Goodwill should NOT be considered in any of the following events:

^ Recently purchased vehicles (used cars, auction vehicles, fleet vehicles, etc.) that exhibited the condition at time of purchase.

^ Failures covered by an extended warranty or service contract. Goodwill adjustments are intended to increase/gain owner loyalty, not to reduce the liability of contract underwriters.

^ Repairs benefiting any licensed dealer (including non-GM) for used vehicles being traded, purchased from GM auction or in dealer inventory as a means of increasing the value of the unit or to reduce reconditioning expenses.

^ Repairs needed due to lack of maintenance, wear, misuse, physical damage, accidents or alterations made to a vehicle.

^ Paint finish concerns presented for consideration beyond five years from in service date.

Dealer authorization empowerment for paint claims covers exterior body panels only. The following paint labor operations are excluded from the unlimited mileage (kilometres) paint empowerment:

A0110 - Finesse Sand and Buff

A3740 - A4260 Replace Paint Stripe

A4340 - A4700 Replace Decal Stripe

A5020 - A5127 Replace Wood Grain Transfer

A5541 - A5560 Paint Chemical Spotting

A5575 - A5580 Rail Dust Removal

A7000 - A8200 Interior Paint

A9040 - A9640 Panel Repairs