Owner Letter

Dear Buick Owner:

We at Buick Motor Division are very concerned about Buick customers and are committed to continually improving their overall vehicle ownership experience. We are writing to you today about a condition that some owners have reported experiencing and our action to resolve this condition.

Some Buick customers with 1986 and 1987 model front-wheel drive cars equipped with 3.0L or 3.8L V6 engines have reported intermittent stalling. Here is what we are doing about it:

First, to correct the intermittent stalling, we have developed a comprehensive diagnostic and repair procedure for technicians at Buick dealerships. This procedure has been very effective in correcting intermittent stalling.

Second, General Motors Corporation and Buick Motor Division are providing owners with special coverage for repair of this intermittent stalling condition, at no charge. The details of the special coverage are set out in the enclosed brochure, which you should keep with other glovebox materials in your car. This special coverage is good until December 31, 1992 or for the initial 100,000 miles of vehicle use, whichever comes first.

Third, if you have paid for repairs for this intermittent stalling condition (other than normal maintenance service or items) prior to receipt of this letter, and you have not been reimbursed, you may contact your Buick dealer to seek reimbursement (except for residents of Connecticut and Virginia). Connecticut and Virginia residents must write to Buick Motor Division, P. O. Box 2003, Flint, MI 48501-2003 for reimbursement. In either situation, please provide your original paid receipts or invoices verifying the repair, the amount charged, proof of your payment and date of payment of those charges.

We hope that these steps will satisfactorily address any intermittent stalling problems in your vehicle, and we sincerely apologize for any inconvenience. Please call us at the Buick Customer Assistance Center, 1-800-521-7300 if you have any questions about this program.


GENERAL MOTORS

SPECIAL COVERAGE PROGRAM


1986-87

Buick, Oldsmobile and Pontiac

Front-Wheel-Drive Passenger Cars

Equipped with 3.0L and 3.8L Engines -

Intermittent Stalling Condition

General Motors will make repairs and adjustments necessary to correct intermittent stalling, as specified in the 1986-87 GM 3.0L and 3.8L Stall Diagnosis Procedures Manual until December 31, 1992, or for the initial 100,000 miles of vehicle use, whichever comes first. See your dealer for details on the specific parts and/or components covered.*

WHAT IS NOT COVERED:

^ Damage caused by improper repairs and maintenance, abuse, collision, fire and/or theft;

^ Vehicles which have had their emission control systems intentionally disabled, unless the system is restored to function as designed (cost of this restoration is the owner's responsibility);

* This special coverage is in addition to the warranties which were provided when the car was originally sold.


^ Replacement of maintenance items identified in your Maintenance Schedule, including:

- Spark Plugs - Air Filter
- PCV Valve - Air Cleaner & PCV Filter
- Engine Oil - Engine Coolant

Repairs and adjustments qualifying under this coverage must be performed by any GM dealer handling your vehicle line. You may want to call the dealer service department first to find out how long they will need to have the car so that you can schedule the most convenient time for yourself. You must present this special coverage pamphlet to the dealership at the time you bring the vehicle in for this service.

Keep this special coverage pamphlet with your other important glovebox literature. If you have any questions call customer assistance at the 800 number listed below.

Buick Customer Assistance

1-800-521-7300

Oldsmobile Customer Assistance

1-800-442-6537

Pontiac Customer Assistance

1-800-762-2737

(c) 1992 Buick, Oldsmobile, Pontiac Divisions of General Motors Corporation. All rights reserved. General Motors, GM, Buick, Oldsmobile, Pontiac and the Buick, Oldsmobile and Pontiac emblems are registered trademarks of General Motors
Corporation.