Requests, Reminders and Debits

For examples of return requests and reminders, refer to Part Return Request Example, Request for Part Return/Repair Order Only/Reminder Example and Request for Repair Order Only Example at the end of this bulletin.

^ Requests - When a part (and repair order copy) is needed, the dealership will receive a "GM Part and Repair Order Return Request" message.

When a repair order ONLY is needed, the dealership will receive an "R.O. Only Request" message. All CPR requests will be received via DCS within the "PART RETURN CPR" report application on Tuesdays and Fridays of each week as warranty claims are paid.

^ Reminders - A reminder notice of previously requested parts/R.O.'s which have not been received by the WPC will also be provided. These reminders will be listed in categories of "14-20 days old" and "at least 21 days old." Until parts are received, or the WPC has been contacted for non-return of parts, or the parts have reached 28 days, these reminders will repeat with each claim cycle. If dealer records indicate that the requested part has been returned and the reminder notices continue, it is imperative that the dealer follow-up with the WPC to RESOLVE the issue to avoid possible debit. Fax (248-371-9005) is recommended for proof of follow-up with the WPC. If the original request is misplaced or unreadable, the reminder notice may be used for shipping parts with their paperwork to the WPC.

For dealer information, the Request Number is nine-digits. As an example, 924523457 would be translated as follows:

- The first position indicates the year of the request. 9 = 1999.

- The next three positions indicate the julian date. 245 = September 2, 1999.

- The next four positions indicate the unique sequence number. In this example, it is 2345.

- The last number is the check digit. In this example it is 7.

^ Debits - If, after 28 days, parts have not been received, or the WPC has not been contacted with an approved explanation for non-return of parts, the WPC will submit a total claim debit to the WINS process. The Debit Reason Code WP will be assigned to each debit case. If the dealer has any questions regarding a debit, the dealer must contact the divisional representative or the Dealer Business Center contact. The WPC has NO authority to waive or reverse debits after issuance. Regarding debits, the following responses are unacceptable at any time and will result in a debit:

- WPC received the part without paperwork.

- Dealer never received the original request.

- The dealer sent the part to an unapproved location.

- The dealer returned the pan for Core Value.

- WPC received paperwork without the part.

- The dealer scrapped the part prior to retention period.