Parts Disposition, Warranty & Owner Letter Information
DISPOSITION OF PARTSReplaced parts must be held for disposition by Buick Zone or Branch contact personnel. Parts must have a claim tag attached showing the repair order and the VIN of the vehicle from which they were removed.
WARRANTY INFORMATION
List one applicable labor operation. A separate repair order must be used for each vehicle. A complete warranty claim is to be kept as a permanent record of completion.
* Campaign Administrative Allowance ** The "Parts Allowance" should be the sum total of the current
GMSPO Dealer Net Price of installed parts, plus 30%. *** The $0.10 identified in the "Sublet" column represents the cost, plus 30% for materials used in conjunction with labor operations V4610 and V4611.
Dear Buick Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
REASON FOR THIS RECALL
General Motors has determined that a defect which relates to motor vehicle safety may exist in certain 1988 Buick Century model vehicles. Some of these vehicles may have been assembled with a front suspension lower control arm bracket that could develop metal cracks which eventually may result in disengagement of the lower control arm. If this were to occur while the vehicle was in motion, it could result in a loss of steering control and a vehicle crash could occur without prior warning.
WHAT WE WILL DO
To prevent the possibility of this condition occurring, it will be necessary to inspect the engine cradle assembly date code stamp on your vehicle. If your vehicle is equipped with an engine cradle assembly containing a suspect date code (indicating a lower control arm bracket that could crack), we will replace the cradle assembly on your vehicle at no charge to you.
WHAT YOU SHOULD DO
Please contact your Buick dealer as soon as possible to arrange a service date. Instructions for performing this inspection/correction have been sent to your dealer. Parts are available. The labor time necessary to perform the inspection is approximately fifteen (15) minutes. If it is found that your vehicle requires an engine cradle assembly replacement, an additional two hours and forty-five (45) minutes will be required. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your vehicle.
Your Buick dealer is best equipped to obtain parts and provide service to ensure that your vehicle is corrected as promptly as possible. If, however, you take your vehicle to your dealer on the agreed service date, and they do not remedy this condition on that date or within five (5) days, we recommend you contact the Customer Assistance Center, Buick Home Office by calling 1-800-521-7300. The Customer Assistance Center will assist you and the dealer in getting your vehicle inspected/corrected.
If you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, DC 20590, or call 1-800-424-9393 (Washington, DC residents use 366-0123).
The enclosed owner reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage paid reply card and returning it to us.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.