Warranty Inquiry System
File In Section: Warranty AdministrationBulletin No.: 82-05-05
Date: May, 1998
Subject:
General Motors Warranty Inquiry System
Models:
All Past, Present and Future Passenger Cars and Trucks (Excluding Saturn) - Ten (10) Most Current Model Years
Important:
Warranty Inquiry System will be updated yearly (February) to add latest model year vehicles and delete oldest model year.
General Motors is pleased to announce that an enhanced GM Warranty Inquiry System is now being made available to all GM Dealers in the U.S. (excluding Saturn), effective Monday, May 4, 1998. This system, accessed by contacting the DBC at 1-888-41-GM-DBC using any touch-tone telephone in your dealership, provides a vehicle history print via return fax. This vehicle history, which consists of warranty repairs and other key service-related information, may be particularly useful when repairing units that have not been consistently serviced at your dealership.
The GM Warranty Inquiry System now provides a common method of supplying vehicle history to all dealers in a similar format.
Business Management Division Dealer Code
All requests will be made using the Business Management Division Dealer Code. This is the same seven-digit code used for submitting claims to WINS for processing and appears at the top of the WINS Claim Memo.
Pin Number
A PIN number must be entered during each call. Based on Business Management Division (BMD), Buick and Chevrolet Dealers will use previously assigned PIN numbers for Warranty Inquiry as described. All other dealers will initially be assigned a PIN number of "9999". Lost PIN number inquiries can be handled by calling the DBC.
Chevrolet Dealer - Use previous Chevrolet
Chevrolet is BMD PIN number
Chevrolet Dealer - Use previous Buick
Buick is BMD PIN number
Chevrolet Dealer - Use previous Chevrolet
Other is BMD PIN number
Buick Dealer - Use previous Buick
Buick is BMD PIN number
Buick Dealer - Use previous Chevrolet
Chevrolet is BMD PIN number
Buick Dealer - Use previous Buick
Other is BMD PIN number
Other Use "9999"
Fax Number
The Dealership fax number is confirmed during each call. If the number is not correct, the call should be terminated and the procedure listed should be followed.
The dealership fax machine should be available to receive the vehicle history print when the request is submitted. If the fax machine is not available, the system will attempt to connect every 15 minutes for up to an hour.
PIN and Fax Number Updates
The PIN and Fax Number can be updated as needed by completing a "PIN & FAX NUMBER CHANGE FORM" and faxing or mailing it to the DBC. It is also recommended that dealers who were originally assigned PIN code "9999" complete this form to request a new dealer-selected PIN. Copies should be made locally from the form included in this bulletin.
Multiple VINs and Franchises
Up to 10 vehicle histories - for any combination of GM franchise vehicles (excluding Saturn) - can be requested during each call. Access to GM Warranty Inquiry is not restricted based on franchise.
Hours of Availability
The system will be available Monday through Friday,
8:00 am - 6:00 PM EST, and on Saturday,
8:00 am - 9:00 PM EST
Billing Charges
Charges for any vehicle histories requested, plus any applicable sales/use taxes, will be rebilled to your Business Management Division dealer code's Open Account. Charges have been kept to a minimum and cover only the actual cost of extracting and sending the vehicle history prints. The charge structure is listed below:
1 VIN per call = $1.92 per VIN ($1.92) plus $.37 per faxed report page
2 VINs per call = $1.08 per VIN ($2.16) plus $.37 per faxed report page
3 VINs per call = $0.81 per VIN ($2.43) plus $.37 per faxed report page
4 VINs per call = $0.67 per VIN ($2.68) plus $.37 per faxed report page
5 VINs per call = $0.58 per VIN ($2.90) plus $.37 per faxed report page
6 VINs per call = $0.53 per VIN ($3.18) plus $.37 per faxed report page
7 VINs per call = $0.49 per VIN ($3.43) plus $.37 per faxed report page
8 VINs per call = $0.46 per VIN ($3.68) plus $.37 per faxed report page
9 VINs per call = $0.44 per VIN ($3.96) plus $.37 per faxed report page
10 VINs per call = $0.42 per VIN ($4.20) plus $.37 per faxed report page