Request For Reimbursement Instructions

REQUEST FOR REIMBURSEMENT INSTRUCTIONS


1. Customer presents dealer with original paid receipts covering repairs.


2. Dealer completes a Repair Order (R.O.) showing the following:


^ Repair order date


^ Vehicle Identification Number


^ Current mileage


^ Owner's address


^ Attaches original owner's or dealer's paid invoices/receipts covering repair


^ Use Labor Operation Number T1690 and Failure Code 96


^ Enters total of reimbursement based on 100% of OWNERS EXPENSE


3. Owner signs the repair order as acknowledgement of requested reimbursement amount.


4. Owner is given a copy of repair order.


5. Dealer assigns a Warranty Management System (WMS) authorization code to the claim and enters it on the WMS Authorization Log.


6. The dealer submits a claim to Buick for processing.


7. Dealer issues the owner a reimbursement check for the approved amount. The check number must be entered on the repair order and a copy of the check must be attached to original paid invoices/receipts.


8. All supporting documentation must be available for review by Buick personnel as needed.


NOTICE: REFER TO BUICK SERVICE POLICIES AND PROCEDURES MANUAL, SECTION 1.6.1 l FOR SPECIFIC PROCEDURES FOR CUSTOMER REIMBURSEMENT VERIFICATION.


IN THE EVENT THE DEALER SERVICE MANAGER AND THE OWNER CANNOT REACH AGREEMENT ON AMOUNT ELIGIBLE FOR REIMBURSEMENT AFTER REVIEW OF INVOICES/RECEIPTS, THE ZONE/BRANCH SHOULD BE CONTACTED FOR DETERMINATION OF COVERED EXPENSES. IN SUCH CASES, AN EXPLANATION SHOULD BE INCLUDED ON THE R.O.