Owner Letter

To: Buick Reatta Convertible Owner:


We, at Buick Motor Division, are committed to improving the Buick customer ownership experience. We have continued testing on the Reatta convertible even after production ceased. This testing has indicated a potential high mileage condition. We are writing to you today with our action to resolve this condition before it might occur on your vehicle.

CUSTOMER SATISFACTION RECALL FOR

1991 Reatta convertibles were built with mass dampers attached between the rear frame rail and energy absorbers at the rear bumper to minimize a rare vibration condition. The resulting damper loads may cause stress cracking of the rear frame rails and fastener fatigue at high mileage. If this occurs, the mass damper(s) may contact the underbody resulting in a noise complaint, also the rear bumper may sag on one or both ends.

A few 1990 Reatta convertibles had mass dampers installed and are also affected.

WHAT WE WILL DO

To prevent this condition from occurring, Buick dealers will remove the mass damper weight at no charge.

WHAT YOU SHOULD DO

Please contact your Buick dealer to arrange a service date. Instructions have been sent to your dealer. Please ask your dealer if you wish to know how much time is needed to schedule, process and repair your vehicle.

The enclosed owner reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary inspection/correction in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage paid reply card and returning it to us.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our product and improving your Buick ownership experience.