Owner Letter
Dear Buick Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
REASON FOR THIS RECALL
General Motors has determined that a defect which relates to motor vehicle safety exists in certain 1992 Century and Regal model vehicles equipped with four-speed automatic transaxles. The reverse servo apply pin may bind in the case which could cause reverse band distress (loss or slipping of reverse), reverse band drag in drive range (poor performance/low power), or the vehicle to remain in reverse while the shift indicator shows neutral gear position. If the vehicle remains in reverse while the shift indicator shows neutral, and the driver does not apply the brake, the vehicle may unexpectedly move rearward and cause an accident without prior warning.
WHAT WE WILL Do
To prevent these conditions from occurring, dealers will inspect, test if necessary, and replace the transaxle where required. This service will be performed for you at no charge.
WHAT YOU SHOULD DO
Please contact your Buick dealer as soon as possible to arrange a service date. Instructions have been sent to your dealer. It is estimated that parts will be available to your dealer November 29, 1991. Your dealer will be able to estimate the total time needed to process, and return your vehicle once presented the opportunity to inspect and evaluate your vehicle for this concern. Your dealer may need to hold your car overnight to properly perform an accurate test, since this concern is temperature sensitive. If there is a need to hold your vehicle, your dealer may be able to assist you in arranging to make your vehicle available for this test.
If the test should indicate that removal of the transaxle is required, a new transaxle will be installed. If replacement is required, your dealer may continue to assist in making your vehicle available for correction.
If it is necessary to test and replace the transaxle in your vehicle up to six (6) hours of labor may be required.
Your Buick dealer is best equipped to obtain parts and provide service to ensure that your vehicle is corrected as promptly as possible. If, however, you take your vehicle to your dealer on the agreed service date, and they do not remedy this condition on that date or within five (5) days, we recommend you contact the Buick Customer Assistance Center, Flint Home Office, by calling 1-800-521-7300.
After contacting your dealer and the Customer Assistance Center, if you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590 or call 1-800-424-9393 (Washington D.C. residents use 366-0123).
The enclosed owner reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage paid reply card and returning it to us.
We are sorry to cause this inconvenience, however, we have taken this action in the interest of your safety and continued satisfaction with our products.