Dealer Responsibility, Owner Notification, Part Info.
DEALER CAMPAIGN RESPONSIBILITYAll unsold new vehicles in dealers' possession and subject to this campaign must be held at dealers and repaired per the service procedure of this campaign bulletin before owners take possession of these vehicles.
Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.
Owners of vehicles recently sold from your new vehicle inventory are to be contacted by the dealer, and arrangements made to make the required correction according to instructions contained in this bulletin.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
DEALER ACTION
Dealers are to install the new furnished label on all vehicles on his VIN list, which our records indicate are in dealers' stock as directed in the Label Installation Procedure of this bulletin. In addition, dealers are to install any label that an owner personally requests dealer assistance for this service. If an owner should request dealer assistance, the campaign modification is to be performed at no charge to the owner.
DEALER MATERIAL
If your dealership has vehicles involved in this campaign, you will receive the following items:
- Listing of all vehicles involved in this campaign shipped to your dealership
- One (1) new certification label for each vehicle shipped to dealership for which no owner of record is listed.
- One (1) Campaign Identification Label per vehicle involved.
Involved vehicles have been identified by Vehicle Identification Number computer listings. Computer listings contain the complete identification number, owner name and address data, and are furnished to the involved dealers with the campaign bulletin.
These computer listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.
OWNER NOTIFICATION
Owners of vehicles involved in this campaign will be notified by Buick Motor Division (see copy of owner letter included with this bulletin).
CHANGE OF OWNER INFORMATION
Dealers are to use the Dealer Communication System (DCS) to provide Buick Motor Division with subsequent Buick owner information. By reporting a change of owner name or address of a vehicle in campaign status over the DCS, the need to send a CVAR form for that vehicle is eliminated. Terminal input instructions are covered in the DCS Manual under Section 9, Page 9-J01A and B.
TRANSFER OF VEHICLE
If a vehicle has been transferred or sold to another location, please forward vehicle information and certification label to your Buick Zone/Branch Office for handling with the proper dealer.
PARTS INFORMATION
Certification labels are to be sent to all owners of record along with an owner letter. For vehicles that have not been reported sold, the labels will be sent to the dealer. Owners have been instructed to either install the labels themselves or take their vehicles in for label installation by their dealers.