Disposition of Replaced Parts & Warranty Information
DISPOSITION OF REPLACED PARTSReplaced parts must be held for disposition by Buick Zone/Branch Contact personnel. Parts must have a claim tag attached showing the repair order and the VIN of the vehicle from which they were removed.
WARRANTY INFORMATION
Use the one appropriate labor operation.
Dear Buick Roadmaster Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
REASON FOR THIS RECALL
General Motors has determined that a defect which relates to motor vehicle safety exists in all 1991 Buick Roadmaster Estate Wagon and certain 1992 Roadmaster Sedan model vehicles. These vehicles exhibit a condition in which the shoulder belt guide loop plastic covering may crack and expose the steel sub-plate. In the event of a vehicle crash, the exposed steel sub-plate could cut the safety belt webbing and result in an increased possibility and/or severity of injury to the affected seat occupant.
WHAT WE WILL DO
To prevent this condition from occurring, your dealer will install new shoulder belt guide loops in your vehicle. This service will be performed for you at no charge.
WHAT YOU SHOULD DO
Please contact your Buick dealer as soon as possible to arrange a service date and so the dealer may order the necessary parts for the repair. Please advise your dealer of your car's interior color to assist in ordering parts. Instructions for making this correction have been sent to your dealer and parts are available. The labor time necessary to perform this service correction is approximately 15 to 90 minutes. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your vehicle.
Your Buick dealer is best equipped to obtain parts and provide service to ensure that your vehicle is corrected as promptly as possible. If, however, you take your vehicle to your dealer on the agreed service date, and they do not remedy this condition on that date or within five (5) days, we recommend you contact the Buick Customer Assistance Center by calling 1-800-521-7300.
After contacting your dealer and the Customer Assistance Center, if you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590 or call 1-800-424-9393 (Washington D.C. residents use 366-0123).
The enclosed owner reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage paid reply card and returning it to us.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.