Parts and Warranty Information
PARTS INFORMATIONA pre-shipment will be sent to involved dealers the week of December 19, 1994.
Pre-shipment will equal parts for 30% of the number of vehicles to be repaired (minimum of one based on dealer listing). Pre-shipment parts will be charged to the dealers open parts account.
Additional parts required to complete this campaign are to be obtained from General Motors Service Parts Operations (GMSPO). To ensure these parts will be obtained as soon as possible, they should be ordered from GMSPO on a "C.I.O." order with no special instruction code, but on an advise code (2).
NOTICE:
To assist in ordering MEM-CALS, the to-be-done computer listing has an identifying code letter after the campaign number, as follows:
A - 16215799
B - 16215803
C - 16215810
NEW MEM-CAL OLD
BROADCAST MEM-CAL
PART# USAGE DESCRIPTION CODE I.D. QTY/VEH I.D.
16215799 Park Avenue MEM-CAL BNUW 5714 1 9674
w/F17 (2.84) 8764
16215803 Park Avenue MEM-CAL BNUX 5724 1 9644
w/FW2 (3.06) 8774
16215810 Riviera (3.05) MEM-CAL BNWA 5754 1 9634
WARRANTY CLAIM INFORMATION
Submit a Product Campaign Claim using the information indicated below:
FAILED OTHER
PART PART PARTS FAILURE LABOR LABOR LABOR
OPER COUNT NUMBER ALLOW CODE OP NO HOURS HOURS
^ Replace MEM-CAL
1 16215799 ** 96 V9400 0.6 *0.1
16215803
or 16215810
* 0.1 hour for Campaign Administration Allowance.
** The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus 40% of all parts required for the repair.
COURTESY TRANSPORTATION CLAIM
Courtesy transportation supplied to customers within the program guidelines should be entered on the same repair order as the campaign repair using the Z79XX operations as appropriate.
In addition to the normal courtesy transportation labor operations, the following improvements have been made for this Buick campaign:
New "Z" operations:
Z3075 Same-day usage of a loaner vehicle. Limit of $30. No overnight requirement.
Z3076* Pick-up and delivery of vehicle at customer residence or business. Limit of $50.
Modified "Z" operation:
Z7910 Expanded to cover two-way shuttle, taxi, or ride.
* Note that Z3076 may be used in conjunction with Z7901 through Z7906 or Z3075 to provide customer with a loaner vehicle.