Recall - EBCM/EBTCM Module Replacement: Overview
CAMPAIGN:ELECTRONIC BRAKE CONTROL MODULE OR ELEC. BRAKE
# 97020A - (Nov 1, 1997)
NOTE:
GM OF CANADA CAMPAIGN 97020(A) IS LOCATED BELOW THE U.S. VERSION
PRODUCT SAFETY CAMPAIGN
SUBJECT:
97020(A) - ELECTRONIC BRAKE CONTROL MODULE OR ELECTRONIC BRAKE AND TRACTION CONTROL MODULE (EBCM/EBTCM)
MODELS:
1997 BUICK PARK AVENUE/ULTRA; CADILLAC DEVILLE, DEVILLE CONCOURS, DEVILLE D'ELEGANCE, ELDORADO, ELDORADO TOURING COUPE (ETC), SEVILLE LUXURY SEDAN (SLS), SEVILLE TOURING SEDAN (STS)
THIS BULLETIN CANCELS AND REPLACES BULLETIN 97020 ISSUED MAY, 1997. THE VEHICLES INVOLVED SECTION HAS BEEN EXPANDED AND THE PARTS INFORMATION SECTION HAS BEEN REVISED.
The Highway Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.
If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.
To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. As you will see in reading the copy of the divisional letter that is being sent to customers, the customers are being instructed to contact the appropriate Customer Assistance Center if their dealer does not remedy the condition within five (5) days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.
DEFECT INVOLVED
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 1997 Buick Park Avenue/Ultra; Cadillac DeVille, DeVille d' Elegance, DeVille Concours, Eldorado, Eldorado Touring Coupe (ETC), Seville Luxury Sedan (SLS), Seville Touring Sedan (STS) model vehicles.
These vehicles may exhibit a condition in which the electronic Brake Control Module or the Electronic Brake and Traction Control Module (EBCM/EBTCM) may cause the Antilock Brake System (ABS) to cycle during a non-ABS brake application. This may result in an increase in vehicle stopping distance. If this condition were to occur in a situation where stopping distances were minimal, a vehicle crash could occur without prior warning.
To prevent the possibility of this condition occurring, dealers will replace the electronic Brake Control Module or the electronic Brake and Traction Control Module.
VEHICLES INVOLVED
Involved are certain 1997 Buick Park Avenue/Ultra; Cadillac DeVille, DeVille d' Elegance, DeVille Concours, Eldorado, Eldorado Touring Coupe (ETC), Seville Luxury Sedan (SLS), Seville Touring Sedan (STS) model vehicles built within the following VIN breakpoints:
PLANT YEAR DIVISION MODEL PLANT CODE FROM THROUGH
1997 Buick Park Orion "4" V4600001 V4646816 Avenue/Ultra 1997 Cadillac Deville D/Ham "U" VU200001 VU280134 1997 Cadillac Eldorado D/Ham "U" VU600001 VU615624 1997 Cadillac Seville D/Ham "U" VU800001 VU832079 1997 Cadillac Hearse D/Ham "U" VU500001 VU500166 1997 Cadillac Limo D/Ham "U" VU700001 VU700149.
NOTICE:
THE VEHICLES SHOWN ARE ALSO INVOLVED IN THE CAMPAIGN. WARRANTY RECORDS INDICATE THEY WERE PREVIOUSLY REPAIRED UNDER WARRANTY WITH AN OLD DESIGN EBCM/EBTCM.
DEALERS SHOULD CONFIRM VEHICLE ELIGIBILITY THROUGH VISS (VEHICLE INFORMATION SERVICE SYSTEM) PRIOR TO BEGINNING CAMPAIGN REPAIRS.
Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign.
Any dealer not receiving a computer listing with the campaign bulletin has no ADDITIONAL involved vehicles currently assigned AND SHOULD NOT ORDER CAMPAIGN PARTS FOR USE AS SHELF STOCK.
These dealer listings may contain customer names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.
The involved vehicle computer listing will identify the part required for repair by Subgroup Identification Code for each vehicle. Please only order the necessary parts to complete vehicles with confirmed appointments.
CUSTOMER NOTIFICATION
Customers will be notified of this campaign on their vehicles by General Motors (see copy of customer letter shown in this bulletin).
COURTESY TRANSPORTATION
The availability of courtesy transportation to customers whose vehicles are involved in this campaign is of the utmost importance in maintaining customer satisfaction. Dealers are to take the steps necessary to ensure that these customers clearly understand that courtesy transportation is available and will be provided upon request at no charge. Dealers should submit such claims in the normal manner and appropriate credit will be issued. Dealers may wish to review Corporate Bulletin 68-05-02a released in October 1996 for guidelines regarding loaner/rentals.
PARTS INFORMATION
Parts are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" prior to ordering requirements. Normal orders should be placed on a DRO = Daily Replenishment Order. An emergency requirement should be ordered on a CSO = Customer Special Order.
DEALER CAMPAIGN RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the appropriate divisional customer letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label". Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.
Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in by the customer for periodic servicing. When installing the Campaign Identification Label, be sure to pull the tab to allow adhesion of the clear protective covering. Additional Campaign Identification Labels can be obtained from VISPAC Incorporated.
Apply the "Campaign Identification Label" only on a clean, dry surface.
CLAIM INFORMATION
Submit a Product Campaign claim with the information shown.
Disclaimer