Courtesy Transportation

The availability of courtesy transportation to customers whose vehicles are involved in this campaign is of the utmost importance in maintaining customer satisfaction. Dealers are to take the steps necessary to ensure that these customers clearly understand that courtesy transportation is available and will be provided upon request at no charge. Dealers should submit such claims in the normal manner and appropriate credit will be issued.

Dealers may wish to review Corporate Bulletin 68-O5-O2a released in October 1996 for guidelines regarding loaner/rentals.