Owner Letter
B97007-SMarch, 1997
Dear Buick Park Avenue/Ultra Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Reason For This Recall:
General Motors has decided that certain 1997 Buick Park Avenue/Ultra model vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) 210, "Seat Belt Assembly Anchorage".
These vehicles may have been assembled with center rear seat belt anchor bolts not properly installed. In the event of a vehicle crash, the seat belt system may not withstand the required load and injury to the seat occupant could occur.
What Will Be Done:
To prevent the possibility of this condition occurring, and in order to comply with FMVSS 210, dealers will tighten the center rear seat belt anchor bolts to specification. This service will be performed for you at no charge.
How Long Will The Repair Take?
The length of time required to perform this service is approximately 15 minutes. Additional time may be required to schedule and process your vehicle. If your dealer has a large number of vehicles awaiting service this additional time may be significant. Please ask your dealer if you wish to know how much additional time will be needed.
Contacting Your Buick Dealer:
Please contact your dealer as soon as possible to arrange a service date. Instructions for making this correction have been sent to your dealer.
Your Buick dealer is best equipped to obtain parts and provide services to correct your vehicle as promptly as possible. Should your dealer be unable to schedule a service date within a reasonable time, you should contact the Customer Relations Center at the number below:
Customer Relations Center Deaf, Hearing Impaired or Speech
Telephone Number Impaired *
1-800-521-7300 1-800-832-8425
* Utilizes Telecommunication Devices for the Deaf/Text Telephones (TDD/TTY)
If, after contacting the Customer Relations Center, you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W. Washington, D.C. 20590 or call 1-800-424-9393 (Washington D.C. residents use 202-366-0123).
Customer Reply Card:
The enclosed customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the postage paid reply card and returning it to us.
Courtesy Transportation:
Your dealer will provide you with shuttle service or some other form of courtesy transportation, if required, while your vehicle is at the dealership for this repair. Please refer to your Owner's Manual and your dealer for details on Courtesy Transportation.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.