Tires - Warranty Information
File In Section: 03 - SuspensionBulletin No.: 00-03-10-003A
Date: October, 2000
WARRANTY ADMINISTRATION
Subject:
General Motors Tire Warranty
Models:
1996-2001 Passenger Cars and Light Duty Trucks
Attention:
"GM of Canada" and "IPC" Dealers are not authorized to utilize this Service Bulletin.
This bulletin is being revised to include the returning of a sample of tires to the Warranty Parts Center (WPC). Warranty claim reimbursement has also been changed to include a generic number and administrative allowance submission. Please discard Corporate Bulletin Number 00-03-10-003 (Section 3 - Suspension).
Since the 1996 model year, original equipment manufactured (OEM) tires on all General Motors passenger cars and light duty trucks (except Saturn models) are covered under the Bumper-to-Bumper time and mileage provisions of the GM New Vehicle Limited Warranty.
The tire warranty coverage allows the customer to have all warranty needs, including tires, addressed at one location - a GM dealership. Although GM dealers are not required to inventory tires to administer this warranty coverage, some dealers may choose to do so.
What Is Covered
Only OEM tires are covered against detects in material and workmanship. OEM tires will always have a tire performance criteria (TPC) number molded on the sidewall near the tire size. Any tire replaced will continue to be covered for the remaining portion of the New Vehicle Warranty. Tires will be warranted without prorated charges for tread mileage.
Following expiration of GM's coverage, tires may continue to be warranted, on a pro-rated basis, by the tire manufacturer. Review the tire manufacturer's booklet, which will continue to be a part of the glove box material.
What Is Not Covered
^ Non-original equipment tires (those without a TPC number molded on the sidewall) are not covered.
^ Normal tire wear and wear out is not covered.
^ Road hazard is not covered. This includes punctures, cuts, impact breaks, etc. Road hazard is covered by the tire manufacturer on sealant and EMT (run flat) tires.
^ Damage due to misuse, negligence, lack of maintenance, alteration, racing, and vandalism is not covered.
Obtaining New Tires
1. Determine the vehicle's and tire's eligibility based on the What Is Covered/What Is Not Covered portion of this bulletin.
2. A GM Tire Requisition and Return Document MUST be completed to obtain tires. This document has been revised and can be found at the end of this bulletin. Any OLD versions should be destroyed. Additional copies of this form should be made locally at your dealership as needed.
3. New tires are to be obtained through the local tire dealer using the properly completed GM Tire Requisition and Return Document. A warranty replacement tire will be provided at no charge. Dealers are NOT to purchase warranty replacement tires. If a tire dealer is not convenient, call the tire manufacturer's toll-tree phone number, listed later in this bulletin. Some tire companies will ship direct to the GM dealership.
4. New tires should be properly mounted, dynamically balanced and installed in the customer's vehicle. Proper balance weights and wheel nut torque procedures must be used.
Returning Old Tires
MOST tires replaced under the New Vehicle Limited Bumper-to-Bumper Warranty will continue to be returned to the tire manufacturer. This is done using pre-addressed, prepaid UPS shipping labels. These labels can be obtained from Helm by calling 1-888-549-6152. Do NOT call UPS or the tire companies for these labels.
There will be instances when the GM Warranty Parts Center (WPC) will request tires. Therefore, all replaced tires must be retained until receipt of claim payment. The WPC will request a tire(s) on the same day the credit memo is received at the dealership. If no WPC request is received, the dealer should return tires to the proper tire manufacturer.
Dealers are encouraged to submit warranty claims as soon as possible in order to alleviate storage of tires. Whether returned to the tire manufacturer or the WPC, a copy of the Tire Requisition and Return Document and the repair order must be placed in an envelope and securely taped to EACH tire being returned. A shipping label to the WPC or tire company must be attached to EACH tire being returned. Using a tire crayon, mark the tire to indicate the reason for replacement.
Submitting a Warranty Claim
1. The correct tire warranty labor code must be used for the brand of tire replaced. Choose the correct labor code from the list found in this bulletin.
2. The generic number 09592318 MUST be inserted on all tire claims in the "part number" field regardless of manufacturer to ensure correct processing.
3. A $25 administrative allowance per repair order MUST be inserted in the "parts amount" field.
4. Labor for mounting and balancing should be submitted.
5. Freight charges for tire returns are not to be submitted.
Warranty Labor Codes
Labor time to replace one tire, including mounting and balancing, is 0.6 hr. Each additional tire replaced is 0.4 hr.
Important:
For tire replacement because of transportation damage or incorrect parts, use labor code E0421 and submit as a transportation claim.
Tire Company Assistance
GM DEALER TIRE REQUISITION & RETURN DOCUMENT
Disclaimer