Campaign - Brake Booster Inspection/Replacement: Overview

Bulletin No.: 02019

Date: May, 2002

CUSTOMER SATISFACTION PROGRAM

SUBJECT:
02019 - BRAKE BOOSTER POWER PISTON

MODELS:
2002 CHEVROLET VENTURE, CAMARO, IMPALA AND MONTE CARLO; PONTIAC FIREBIRD, AZTEK AND MONTANA; BUICK CENTURY, REGAL AND RENDEZVOUS; AND OLDSMOBILE SILHOUETTE

COMPLETION OF THIS CUSTOMER SATISFACTION PROGRAM LIFTS THE STOP DELIVERY ISSUED APRIL 30, 2002 via GM ADMINISTRATIVE MESSAGE # W1W20020007 (US), via E-Mail (CAN). OWNER LETTERS WILL BE MAILED ON MAY 10, 2002, AND THE BULLETIN WILL BE MAILED ON MAY 14, 2002.

THIS PROGRAM IS IN EFFECT THROUGH JUNE 01, 2003.

CONDITION

General Motors has decided that some 2002 Chevrolet Venture, Camaro, Impala and Monte Carlo; Pontiac Firebird, Aztek and Montana; Buick Century, Regal and Rendezvous; and Oldsmobile Silhouette model vehicles may have a brake booster containing certain internal parts that are not to specification. It has been observed on a small percentage of vehicles that, following a full brake application while stopped or coming to a stop, the pedal may take longer than usual to return. After a number of brake applications, the slight interference of the internal parts causing this condition is eliminated during the initial vehicle break-in period.

CORRECTION

Dealers are to inspect, and replace if necessary, the brake booster.

VEHICLES INVOLVED

Involved are certain 2002 Chevrolet Venture, Camaro, Impala and Monte Carlo; Pontiac Firebird, Aztek and Montana; Buick Century, Regal and Rendezvous; and Oldsmobile Silhouette model vehicles built within the VIN breakpoints shown.

IMPORTANT:
Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) or GM Access Screen (Canada only) or DCS Screen 445 (IPC only) prior to beginning program repairs. [Not all vehicles within the above breakpoints may be involved.]

Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the program bulletin. The customer name and address data furnished will enable dealers to follow up with customers involved in this program. Any dealer not receiving a computer listing with the program bulletin has no involved vehicles currently assigned.

These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this program.

PARTS INFORMATION

Important:
It is estimated that less than 5% of involved vehicles will require power brake booster replacement. Please order parts only after inspection process determines that they are necessary. Please order current service part from General Motors Service Parts Operations (GMSPO) as a CSO = Customer Special Order. All brake boosters at GMSPO are confirmed good inventory.

IDENTIFICATION LABEL - For US and PC

Place an Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Program Bulletin. Each label provides a space to include the program number and the five (5) digit dealer code of the dealer performing the program service. This information may be inserted with a typewriter or a ball point pen.

Put the Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle.

Additional Identification Labels for Canadian dealers can be obtained from DGN by calling 1-800-668-5539 (Monday-Friday, 8:00 a.m. to 5:00 p.m. EST). Ask for Item Number GMP 91 when ordering.

FLOOR PLAN REIMBURSEMENT

Dealers in possession of vehicles included in the Stop Delivery are eligible for reimbursement of floor plan expense upon completion of this program. This reimbursement is limited to the number of days from the Stop Delivery message to receipt of the program parts and/or repair procedures. Floor plan reimbursement beyond these dates is not allowed. The amount of reimbursement should be charged as a net amount expense using the program labor operation provided.

COURTESY TRANSPORTATION

The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.

CLAIM INFORMATION

Submit a Product Program Claim with the information shown.

Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.

CUSTOMER NOTIFICATION - For US and CANADA

Customers will be notified of this program on their vehicles by General Motors (see copy of customer letter shown in this bulletin). The division outbound calling centers will be contacting owners of any involved vehicles via telephone advising them of the issue and the availability of a free loaner/rental vehicle while their vehicle is in for this repair.

CUSTOMER NOTIFICATION - For IPC

Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using sample letter shown.

DEALER PROGRAM RESPONSIBILITY - ALL

All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through June 01, 2003.

Customers who have recently purchased vehicles sold from your vehicle inventory and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers, a copy of the customer letter shown in this bulletin. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service prior to June 02, 2003, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.

DISCLAIMER