Campaign - Rem. Start Interferes/Seat Belt Buzzer: Overview
# 07085B:Customer Satisfaction - Remote Start Interference with Safety Belt Reminder - (Feb 25, 2008)
Subject:
07085B -- Remote Start Interference with Safety Belt Reminder
Models:
2006 Buick Allure, LaCrosse, Terraza
2006 Chevrolet Uplander
2006 Pontiac Grand Prix, Montana SV6
2006 Saturn Relay
Equipped with Remote Start
The service procedure in this bulletin has been revised. Additional information on the Tech 2(R) software has been added. Please review the revised procedure immediately. Discard all copies of bulletin 07085A, issued October 2007.
Condition
Under certain conditions, use of the remote start function on certain 2006 model year Buick Allure, LaCrosse, Terraza; Chevrolet Uplander; Pontiac Grand Prix, Montana SV6; and Saturn Relay vehicles may interfere with the proper function of the safety belt reminder when the ignition key is turned to the ON position. If the remote start is used, the safety belt reminder may not always correctly activate.
Correction
Dealers/retailers are to recalibrate the sensing and diagnostic module (SDM).
Vehicles Involved
Involved are certain 2006 Buick Allure, LaCrosse, Terraza; Chevrolet Uplander; Pontiac Grand Prix, Montana SV6; and Saturn Relay vehicles equipped with remote start and built within the VIN breakpoints shown.
Important:
Dealers /retailers are to confirm vehicle eligibility prior to beginning repairs by using the system(s) below. Not all vehicles within the above breakpoints may be involved.
-- GM dealers and Canadian Saturn/Saab retailers should use GMVIS.
-- Saturn US retailers should use the "Investigate Vehicle History" link on the Global Warranty Management application within DealerWorld.
For dealers/retailers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Dealers/retailers will not have a report available if they have no involved vehicles currently assigned.
-- US GM dealers and Saturn retailers - GM DealerWorld Recall Information
-- Canadian GM/Saturn/Saab dealers/retailers - GMinfoNet Recall Reports
-- Export dealers - sent directly to dealers
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
No parts are required for this program.
Service Procedure
Communication Errors When Attempting to Set Up the SDM
If the part number (End Model Part Number), which is read out via the Tech 2(R) is one of the part numbers listed below, do not perform this field action bulletin. The SDM contains software that does not require an update. Do not replace the SDM.
The Tech 2(R) screen will display an "End Model Part Number" to verify against the part numbers below.
The attached is a sample navigation path utilizing a Pontiac Grand Prix as an example.
Example Navigation Path
Diagnostics � (6) 2006 � Passenger Car � (2) Pontiac � W � vehicle Control Systems � (2) Pontiac � W � (4) 3.8L V6 L32 � Computer/Integrating Systems � CJ2 Dual Zone HVAC, Auto � Module ID Information � Supplemental Inflatable Restraint � Supplemental Inflatable Restraint � Module Information 1 �.
Using the above navigation, refer to the part numbers shown.
^ If the SDM has one of the following part number listed, DO NOT use the Tech 2(R) update or replace the SDM. No further diagnosis or repairs are needed. These SDMs contain software that is unaffected.
^ If the SDM does not have one of the part numbers, use the Tech 2(R) to update the SDM. Refer to the service procedure in this bulletin .
Important:
Use Tech2(R) version, 27.012 to reprogram the air bag sensing and diagnostic module (SDM) on or before March 2, 2008. After March 2, 2008, use version 28.002. A TISWEB SPS programming event is not required. If Tech 2(R) version 27.012 is required, refer to the instructions below. Refer to the service procedure for SDM calibration instructions.
1. Go to TIS2WEB.
2. Select Tech 2(R) Software Download (SWDL).
3. Once in SWDL, select "Custom" from the "Update Mode" selection, and then select "Next:".
4. From the "Select Applications" screen, scroll to the "North American Operations" folder.
5. Double click on "27.012-32MB" and highlight the desired language for download.
6. Select the right pointing arrow and "Next" to download the software.
Important:
Verify that the procedure was successful by cycling the ignition key to the OFF position and then turn the ignition key to the the RUN position with the engine OFF Perform the service procedure a second time to verify that the Enhanced Buckle Up Reminder is ENABLED.
1. Turn the vehicle ignition key to the RUN position with the engine OFF.
2. Connect the Tech 2 to the vehicle's data link connector (DLC) under the instrument panel.
3. Turn the Tech 2 "ON" by pressing the power button.
4. Press "ENTER" to access the "MAIN MENU".
5. Use the "UP" and "DOWN" buttons (arrows) on the Tech 2 to move the highlight bar to the selections described in the following steps. Refer to the appropriate vehicle line instructions below.
Buick LaCrosse/Allure
Follow the steps below from the Tech 2 Main Menu screen. Select:
1. Press Enter.
2. Press F0: Diagnostics.
3. Press 6 for 2006 and then choose Passenger Car.
4. Press 4 for Buick, then choose W, and then choose LaCrosse/Allure.
5. Press F6: Restraints and then choose Seatbelts.
6. Press F4: Module Setup.
7. Press F0: Supplemental Inflatable Restraint.
8. Press F0: Buckle Up Reminder.
9. Follow the on-screen instructions. To turn ON Enhanced Buckle Up Reminder, Select ENABLE.
Important:
In the "No Communication with Vehicle screen appears after following the steps above to turn on Enhanced Buckle Up Reminder, then rerun the procedure.
Pontiac Grand Prix
Follow the steps below from the Tech 2 Main Menu screen. Select:
1. Press Enter.
2. Press F0: Diagnostics.
3. Press 6 for 2006 and then choose Passenger Car.
4. Press 4 for Pontiac and then choose W.
5. Press F6: Restraints and then choose Seatbelts.
6. Press F4: Module Setup.
7. Press F0: Supplemental Inflatable Restraint.
8. Press F0: Buckle Up Reminder.
9. Follow the on-screen instructions. To turn ON Enhanced Buckle Up Reminder, Select ENABLE.
Important:
In the "No Communication with Vehicle screen appears after following the steps above to turn on Enhanced Buckle Up Reminder, then rerun the procedure.
Buick Terraza, Chevrolet Uplander, Pontiac Montana SV6, Saturn Relay
Follow the steps below from the Tech 2 Main Menu screen. Select:
1. Press Enter.
2. Press F0: Diagnostics.
3. Press 6 for 2006 and then follow the screen choices for specific make and model of customer's vehicle.
4. Press F6: Restraints and then choose Seatbelts.
5. Press F4: Module Setup.
6. Press F0: Supplemental Inflatable Restraint.
7. Press F0: Buckle Up Reminder.
8. Follow the on-screen instructions. To turn ON Enhanced Buckle Up Reminder, Select ENABLE.
Important:
In the "No Communication with Vehicle screen appears after following the steps above to turn on Enhanced Buckle Up Reminder, then rerun the procedure.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. GM Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. Saturn US retailers should refer to GM messenger bulletins SAG20060292/SAG20060295 for Courtesy Transportation guidelines. Saturn Canada retailers should refer to applicable Home Office letter on this subject.
Claim Information - GM and Saturn Canada Only
Submit a Product Claim with the information shown.
Claim Information - Saturn US Only
Customer Notification - For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer letter shown in this bulletin).
Customer Notification - For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the sample letter.
Dealer Program Responsibility
All unsold new vehicles in dealers possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is shown in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer