Campaign - Improved Side Impact Protection: Overview
Bulletin No.: 07003BDate: April 17, 2007
CUSTOMER SATISFACTION
Subject:
07003B - Modification to Improve Side Impact Protection
Models:
2007 Buick Allure, LaCrosse
Supercede:
The service procedure and claim information sections in this bulletin have been revised to include an inspection procedure and labor code. There may be a few vehicles that were repaired before shipment to dealerships. Please discard all copies of bulletin 07003A, issued March 2007.
Condition
2007 model year Buick Allure and LaCrosse vehicles not only meet, but exceed government standards for side impact protection. GM recently introduced into production, changes that add to that protection, including a revised wiring harness that provides a more protected path for the wires that send the signal to inflate the side impact airbag. GM is making similar changes to vehicles built before the production change.
Correction
To enhance the side impact protection, dealers are to modify both front door panels and install additional energy-absorbing material, if necessary, and also update the wiring harness in the door. The wiring harness update provides a more protected path for the wires that send the signal to inflate the side impact airbag. Without this wiring harness update, under certain crash conditions, the side impact airbag may not deploy.
Vehicles Involved
Involved are certain 2007 Buick Allure and LaCrosse vehicles built within the VIN breakpoints shown.
Dealers are to confirm vehicle eligibility prior to beginning repairs by using GMVIS. Not all vehicles within the above breakpoints may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Dealers will not have a report available if they have no involved vehicles currently assigned.
- US dealers - GM DealerWorld Recall Information
- Canadian dealers - GMinfoNet Recall Reports
- Export dealers - sent directly to dealers
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
Parts required to complete this program are to be obtained from General Motors Service and Parts Operations (GMSPO).
Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Courtesy Transportation - For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Claim Information
Submit a Product Claim with the information shown.
Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.
Customer Notification - For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer letter shown in this bulletin).
Customer Notification - For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the sample letter.
Dealer Recall Responsibility
All unsold new vehicles in dealers possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is shown in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer