Owner Letter
Owner LetterJuly 2010
Dear General Motors Customer:
We have learned that under certain conditions, the vehicle headliner on your 2011 model year Buick Regal may produce an odor.
Your satisfaction with your 2011 model year Buick Regal is very important to us, so we are announcing a program to prevent this condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will inspect and, if necessary, replace your vehicle's headliner. This service will be performed for you at no charge until July 31, 2011.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as possible to schedule an appointment for this inspection.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.
Courtesy Transportation: If your vehicle is within the New Vehicle Limited Warranty, your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner Manual and your dealer for details on Courtesy Transportation.
We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your Buick Regal provides you many miles of enjoyable driving.
Scott Lawson
Director,
Customer and Relationship Services
10193