Owner Letter
Owner LetterMarch 2012
Dear General Motors Customer:
We have learned that your 2012 model year Buick LaCrosse or Regal, or 2013 model year Chevrolet Malibu vehicle, may have a condition in which the serpentine belt was manufactured with nicked or cut tensile cord, and could cause the belt to separate. If this occurs, it could result in the illumination of the Service Engine Soon light, and if you continue to drive the vehicle, the red "Battery", Service Battery Charging System, and Battery Saver Active messages may illuminate, and a battery drain will result.
Your satisfaction with your Buick LaCrosse or Regal is very important to us, so we are announcing a program to prevent this condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will replace the serpentine belt. This service will be performed for you at no charge until September 30, 2012. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the necessary parts will be available on your scheduled appointment date.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Courtesy Transportation: If your vehicle is within the New Vehicle Limited Warranty, your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner Manual and your dealer for details on Courtesy Transportation.
We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many miles of enjoyable driving.
Jim Moloney
General Director,
Customer and Relationship Services
12032