Campaign - Windshield Water Leak: Overview
CUSTOMER SATISFACTIONBulletin No.: 13054
Date: April 22, 2013
Subject: 13054 Windshield Water Leak
Models:
2012 Buick Verano
THIS PROGRAM IS IN EFFECT UNTIL MAY 31, 2015.
Condition
The windshield oncertain 2012 model year Buick Verano vehicles may not be completely sealed to the body at the lower left side of the windshield. Water could leak into the vehicle at this point and drip onto the body harness connector, causing corrosion on the terminals or shorting between terminals. Depending on the terminal(s) involved, it could cause one or more of the following conditions: automatic OnStar(R) emergency calls, flashing of the park brake light, rough engine operation, improper air conditioning system operation, illumination of the Service Engine Soon light, and other malfunctions.
Correction
Dealers are to perform a water test to detect a water leak. If a leak is found, dealers are to reseal the area and perform another water test. If leaking is still present, the windshield is to be reinstalled. If evidence of a leak is found, the connectors are to be inspected to determine if any terminals are corroded. Corroded terminals are to be replaced.
Vehicles Involved
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle History screen in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
Parts required to complete this program are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Courtesy Transportation - For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Warranty Transaction Information
Submit a transaction using the table below. All transactions should be submitted as a ZFAT transaction type, unless noted otherwise.
* The amount identified in "Net Item" should represent the actual sum total of the cost of the urethane adhesive needed to perform the required repairs, not to exceed $60.00 USD, $85.00 CAD.
** The amount identified in "Net Item" should represent the actual sum total of the cost of the connector terminals, if needed, to perform the required repairs, not to exceed $20.00 USD, $28.00 CAD.
Customer Notification - For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).
Customer Notification - For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
Dealer Program Responsibility
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles. Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through May 31, 2015.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin.
A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service through May 31, 2015, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer