Recall - ABS/TCS Controller Reprogramming: Overview
Product Safety - Anti-Lock Brake System Unwanted Activation # 04018 - (05/03/2004)04018 -- Anti-Lock Brake System Unwanted Activation
2004 Cadillac SRX
Equipped with All-Wheel Drive
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2004 model year Cadillac SRX vehicles equipped with all-wheel drive. These vehicles may have a condition where the anti-lock brake system (ABS) software may cause an unwanted ABS activation. If an unwanted ABS activation occurs, it will occur within the first few seconds after starting the engine and while the brake pedal is depressed. If this condition were to occur, it would result in an increased stopping distance of up to approximately 2 meters (7 ft). In situations where minimum stopping distance is required, it could result in a vehicle crash without prior warning. In addition, if the ABS warning light on the instrument panel illuminates, the ABS and Stabilitrak(R) features will not be available until the next time you start your vehicle and the ABS warning light turns off.
Correction
Dealers are to reprogram the ABS/TCS controller.
Vehicles Involved
Involved are certain 2004 model year Cadillac SRX vehicles equipped with all-wheel drive and built within the VIN breakpoints shown.
Important
Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) before beginning recall repairs. [Not all vehicles within the above breakpoints may be involved.]
For US
For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared and will be loaded to the GM DealerWorld, Recall Information website. Dealers that have no involved vehicles currently assigned will not have a report available in GM DealerWorld.
For Canada & IPC
For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared and is being furnished to involved dealers. Dealers that have no involved vehicles currently assigned will not receive a report with the recall bulletin.
The Campaign Initiation Detail Report may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
No parts are required for this recall.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product recall is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Claim Information
Customer Notification -- For US and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter shown with this bulletin).
Customer Notification -- For IPC
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the sample owner letter shown.
Dealer Recall Responsibility -- For US and IPC (US States Territories and Possessions)
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle which is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the reall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Recall Responsibility -- All
All unsold new vehicles in dealers' possession and subject to this recall MUST be held and inspected/repaired per the service procedure of this recall bulletin BEFORE customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is shown in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Disclaimer