Campaign - Catalytic Converter Warranty Extension: Overview
SPECIAL COVERAGEBulletin No.: 10127A
Date: December 08, 2010
Subject: 10127A - Special Coverage Adjustment - Catalytic Converter Warranty Extension
Models:
2004-2005 Cadillac SRX
2005 Cadillac STS
Equipped with 4.6L Engine (LH2)
Supercede:
The labor time for the STS vehicle has been revised to include recovery and recharge of the A/C system, as appropriate.Please discard all copies of bulletin 10127, issued December 2010.
Condition
Some customers of 2004-2005 model year Cadillac SRX and 2005 model year Cadillac STS vehicles equipped with a 4.6L engine (LH2) may comment on the illumination of the Check Engine light, lack of engine power, or underbody rattle noise. This may be caused by the failure of the catalytic converter.
Special Coverage Adjustment
This special coverage covers the condition described above for a period of 12 years or 200,000 miles (320,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. The repairs will be made at no charge to the customer.
Dealers are to perform the necessary diagnostic steps to determine if the catalytic converter assembly(s) requires replacement. The customer should not be charged for performing the diagnostic check when it is determined that the catalytic converter assembly is not the cause of the Check Engine light. A labor code has been provided to submit claims for such diagnosis. Any additional necessary diagnosis and repairs that are not related to the catalytic converter assembly are not covered by this special coverage. The customer should be informed that any further service that is not covered under the New Vehicle Limited Warranty will not be covered by this special coverage.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after October 1, 2010, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to October 1, 2010, must be submitted to the Service Contract provider.
Vehicles Involved
Involved are certain 2004-2005 model year Cadillac SRX and 2005 model year Cadillac STS vehicles equipped with a 4.6L engine (LH2), and built within the following VIN breakpoints:
Important
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Investigate Vehicle History link on the Global Warranty Management application within GlobalConnect. Special Coverage Adjustments are displayed in the Applicable Warranties section.
Parts Information
Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCC&A).
Customer Notification
General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).
Service Procedure
Verify that the catalytic converter assembly (exhaust manifold and catalytic converter) requires replacement. Refer to the appropriate diagnostic information in SI.
- If the catalytic converter assembly(s) does NOT require replacement, no further action is required. Inform the customer that any additional diagnosis and repairs are not covered under this special coverage.
- If the catalytic converter assembly(s) requires replacement, refer to the appropriate Catalytic Converter and Exhaust Manifold Replacement procedure in SI.
Warranty Transaction Information
Submit a transaction using the table below.
* The amount identified in "Net Item" should represent the dollar amount reimbursed to the customer.
Customer Reimbursement - For US
All customer requests for reimbursement for previous repairs for the special coverage condition will be handled by the Customer Assistance Center, not by dealers.
A General Motors Customer Reimbursement Procedure and Claim Form is included with the customer letter.
Important
Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement and the form.
Customer Reimbursement - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by October 31, 2011. Repairs must have occurred within the 12 years of the date the vehicle was originally placed in service, or 320,000 km, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
- Proof of ownership at time of repair.
- Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.
If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost GM to have it completed by a GM dealership.
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