Campaign - Cooling Fan Bracket Torque: Overview
Engine Cooling Fan Bracket Fastener - Inspect/Retorque# 04108 - (Mar 17, 2005)
Models:
2004-05 Cadillac SRX
2005 Cadillac STS
Equipped with 4.6L (RPO LH2 - VIN A) V8 Engine and Trailering or Heavy Duty Cooling System (RPO V92, V03 or V09)
THIS PROGRAM IS TN EFFECT UNTIL MARCH 31, 2006.
Condition
Certain 2004-05 Cadillac SRX and 2005 Cadillac STS model vehicles, equipped with a 4.6L (RPO LH2 - VIN A) V8 engine and a trailering or heavy duty cooling option (RPOs V92, V03, or V09), may have a condition in which the lower passenger side fastener on the heavy duty engine cooling fan (spider) bracket may lose torque and clamp load, allowing the bracket to fail and causing the fan to contact other engine components. A spot face machined area on this lower engine cooling fan bracket leg does not allow for a solid joint at the radiator outlet hose to bracket interface.
Important:
This program will expire on March 31, 2006.
Correction
Dealers are to inspect the torque load of the lower passenger side engine cooling fan bracket fastener bolt. If the bolt is found to still retain torque, a washer will be inserted in the spot face area under the radiator outlet hose bracket and the bolt will be retorqued. If the bolt retains no torque load (0 N.m), the engine cooling fan bracket will be replaced.
Vehicles Involved
Involved are certain 2004-05 Cadillac SRX and 2005 Cadillac STS model vehicles equipped with a 4.6L (RPO LH2 - VIN A) V8 engine and a trailering or heavy duty cooling option (RPOs V92, V03, or V09) and built within the VIN breakpoints shown.
Important:
Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) prior to beginning program repairs. [Not all vehicles within the above breakpoints may be involved.]
For US
For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared and will be loaded to the GM DealerWorld, Recall Information website. Dealers that have no involved vehicles currently assigned will not have a report available in GM DealerWorld.
For Canada
For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared and is being furnished to involved dealers. Dealers that have no involved vehicles currently assigned will not receive a Campaign Initiation Detail Report.
For Export
For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared, and is being furnished to involved dealers. Dealers that have no involved vehicles currently assigned, will not receive a report with the recall bulletin.
The Campaign Initiation Detail Report may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
Parts required to complete this program are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering requirements. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Important:
Due to the small number of vehicles involved, dealers are encouraged not to order parts for use as shelf stock. The engine cooling fan bracket and radiator outlet hose bracket should only be ordered when inspection determines that it is necessary to replace these parts. It is estimated that only 10% of involved vehicles will require engine cooling fan bracket and radiator outlet hose bracket replacement.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product recall is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Claim Information
Customer Notification -- For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer letter shown in this bulletin).
Customer Notification - For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the sample letter.
Dealer Program Responsibility
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through March 31, 2006.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service prior to April 1, 2006 you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
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