Engines - Remanufactured

NO.: 93-I-37
DATE: May, 1993
GROUP: 6
CORP. NO.:

SUBJECT:
AC-DELCO REMANUFACTURED ENGINES

General Motors Service Parts Operations has informed Cadillac that they will offer remanufactured engines marketed with the AC-Delco trade name to all GM Dealers. GMSPO has announced national availability of this product to Dealers on April 1, 1993. These engines are available for a variety of 1989 and prior GM, Ford, and Chrysler model applications.

The availability of these engines provides an opportunity for your dealership to improve service sales by marketing an additional product. Cadillac recognizes the marketing potential of this product. However, to ensure the appropriate service needs of all Cadillac customers are met, we feel it is important to point out the intended market for these engines and our policy regarding their use in warranty and/or policy repairs. There are also specific warranty claim provisions unique to AC-Delco remanufactured engines.

AC-Delco remanufactured engines are intended solely for the retail (customer pay) market and are NOT to be used for warranty repairs or policy adjustments. Any new GM New Vehicle Warranty obligation requiring engine replacement is to be satisfied using only a replacement engine identified in GMSPO catalog groups 0.000, 0.000A, or 0.000B for the applicable vehicle. Lack of immediate availability of a service replacement engine from the above catalog groups is not a good business reason to authorize the use of an AC-Delco remanufactured engine for warranty or policy repairs.

We have undertaken this policy in the best interest of Cadillac customers. We are also confident this policy will not hinder or Interfere with your service sales and marketing activities. Your support is appreciated.

AC-Delco remanufactured engines are covered by a 12 month/12,000 mile warranty which includes parts and labor. Claims involving failed AC-Delco remanufactured engines are to be submitted as claim type "B" using a single unique Labor Operation (R9200). Prior to submitting a claim it will be necessary to obtain approval by calling the AC-Delco Engine Center on 1-800-322-4637. The Engine Center will also assist with any technical questions related to AC-Delco engines.

After obtaining approval the following DCS warranty claim submission for reimbursement must be entered:

^ Repair Order Number

^ Repair Order Date

^ Vehicle Identification Number - Enter VIN (if for a GM vehicle for which you do not have a franchise agreement or a non-GM vehicle, follow the instructions in the Cadillac Warranty and Transportation Claims Preparation Manual.

^ Mileage - enter the actual mileage since installation in the vehicle.

^ Part Count

^ Failed Part Number - enter AC-Delco engine part number

^ Part Cost - total cost plus applicable markup allowance for all parts used in the repair

^ Failure Code - enter "88"

^ Labor Operation Number - enter "R9200"

^ Labor Operation Hours - enter labor hours agreed with AC-Delco Engine Center

^ Labor Operation Other Hours - must be blank.

^ Sublet/Dealer Material - any towing and/or sublet amounts, if applicable

^ Technician I.D. (Social Security Number) - enter the Service Manager's three-position representative number.

^ Claim type - Enter "B"

^ Authorization Code - 8W if dealer authorized; otherwise obtain zone approval.

^ Comments - enter SPO (followed by AC-Delco Engine serial number).