Owner Letter
July, 1989Dear Cadillac Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
General Motors has determined that a defect which relates to motor vehicle safety exists in some Cruise Control equipped: (1) 1984 and 1985 models with 5.7 liter diesel engines; and (2) 1986 through certain 1988 Brougham models with 5.0 liter gas engines. A small nylon bushing in the Cruise Control Servo Bail (Bracket) may slip out of place. This will not affect the operation of the Cruise Control, but it may cause intermittent increases in engine speed or dieseling (engine run-on with ignition off). If the vehicle is not serviced and the nylon bushing remains out of place, the Servo Rod Assembly could wear through the bail. If the rod wears through the bail, it may catch on other engine components and possibly result in a stuck throttle. Although the vehicle can still be stopped with the service brake, an unexpected loss of accelerator control could result in a vehicle crash.
To prevent the possibility of this condition occurring, it will be necessary to inspect and, if required, install a new designed bushing in the Cruise Control Servo Bail. Even if you or someone else has removed the old bushing, a new bushing must be installed to prevent the rod in the throttle linkage from wearing through the Cruise Control Servo Bail. This service will be performed for you at no charge.
Please contact your Cadillac dealer as soon as possible to arrange a service date. Instructions for making this correction have been sent to your Cadillac dealer. It is estimated that parts will be available approximately June 30, 1989. The labor time to perform this work is approximately 15 minutes. However, please allow additional time for the dealer to process your vehicle.
Your Cadillac dealer is best equipped to obtain parts and provide service to ensure your Cadillac is corrected as promptly as possible. However, if you take your vehicle to your dealer on the agreed service date and they do not remedy this condition on that date or within five days, we recommend you contact the Cadillac Consumer Relations Center by telephone (1-800-458-8006). They will assist you and the dealer through our local Cadillac Zone Office in getting your vehicle corrected.
After contacting your dealer and the Consumer Relations Center, if you are still not satisfied we have done our best to remedy this condition without charge within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S. W., Washington, D.C. 20590, or call 800-424-9393 (Washington, D.C. residents use 366-0123).
The enclosed Campaign Owner Identification Card identifies your Cadillac. Presentation of this card to your dealer will assist in making the correction in the shortest possible time. If you have sold or traded your vehicle, please complete the postage-paid card and return it to us. This will assist us in assuring all affected vehicles have been corrected.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.