Dealers, Parts, Service, Campaign & Letter Information
DEALER LISTA list of vehicles involved is enclosed for your follow-up. The list includes: (a.) Those vehicles originally sold by you, providing the current owner is located in your zone; and, (b.) Those vehicles originally sold outside of your zone whose current owner is located in your area of sales/service responsibility.
This list contains owner names and addresses obtained from state motor vehicle registration records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this list for the follow-up necessary to complete this campaign. If no list is attached, none of the involved vehicles are known to be in your area.
DEALER CAMPAIGN RESPONSIBILITY
Dealers are to service all vehicles involved in this campaign, at no charge to owners, regardless of mileage, age of vehicle, or ownership.
Whenever a vehicle subject to this campaign is taken into used car inventory, dealers are to take the steps necessary to be sure the campaign correction has been made before reselling the vehicle.
In addition, dealers are to perform the campaign on all affected vehicles as they are brought in for any kind of service.
PARTS INFORMATION
The parts required to complete this campaign should be obtained from General Motors Service Parts Operations (GMSPO). To obtain these parts, submit your dealer order on your RAPID system using order type "CSD". (NON-RAPID Dealers send orders to address shown on Page 3). Part description is provided below:
Front Floormats Type Type
1 Set (2 Mats) (Material) (Material)
Standard Biarritz/Elegante
(Tiffany) (Tampico)
Color (Code) Part Number Part Number
Black (19) 0999976 1643793
Dk. Blue (27) 1645186 1645178
Lt. Quartz (94) 1645187 1645179
Med. Driftwood (60) 1643787 1643797
Med. Emerald (48) 1643785 1643795
Carmine (72) 1645198 1645180
Blk. Cherry (99) 1645189 1645181
Med. Dk. Gray (82) 0999980 1643800
Dk. Yellow (50) 0999978 1643796
NOTICE: To minimize customer inconvenience and reduce the necessity for dealers to inventory large quantities of floormats, customers will be provided with their color code and material type (Tiffany or Tampico) in their notification letter. They will be asked to contact their dealer with this information to order floormats for them. After receipt of the ordered mats, dealers should contact the customer to arrange for the completion of this campaign.
NON-RAPID DEALERS - Mail Orders To
General Motors Service Parts Operations Direct Ship Order Department 6060 West Bristol Road Flint, Michigan 48554
If there is difficulty obtaining parts using normal ordering procedures, dealers may place a C.I.O. order using advise Code "2" with no special instruction code. The parts may also be ordered on a V.I.P. order; however, unless prior zone approval is obtained, dealers will be required to absorb any surcharge involved under the V.I.P. system.
If any problems are encountered in obtaining parts, please follow the three step procedure as stated in the GM Parts Emergency Order Follow-up Procedure (Refer to GM Parts Policy & Procedure Manual, Section IV, pages 32 and 33, August 1984 Edition).
SERVICE PROCEDURE
1. Remove both front original equipment floormats from vehicle.
2. Install new front floormats in respective driver and passenger floor area.
3. DESTROY BOTH ORIGINAL EQUIPMENT FLOORMATS IN ACCORDANCE WITH APPROVED SCRAPPING PROCEDURES.
4. Install the Campaign Completion Label on a clean, dry surface of the radiator support tie bar.
CAMPAIGN COMPLETION LABEL
Upon completion of this campaign, a white campaign label (Cat. No. S-1015) should be affixed on a clean, dry surface of the radiator support tie bar in an area clearly visible when the hood is raised. Each label provides space to print in ink (or type) campaign number 86-C-4 and your five-digit Cadillac dealer code. Dealers are to take the steps necessary to ensure the numbers are properly recorded on the label.
CREDIT
Credit for this campaign will be issued upon receipt of a properly prepared warranty claim as follows:
Falied Parts Failure Labor Labor*
Description Part No. Allowance Code Operation Hours
Replace Front Floormats
1986 Eldorado or ** *** 96 V4000 .2
Seville
* This labor time represents the actual time required to perform the correction.
Dealers should apply for 0.1 additional hour for administrative allowance as "Other Labor Hours".
** Use appropriate part number from Parts Section.
* * * The parts allowance should be the total of the current GMSPO net plus 30%.
Mr. John Doe 123 Maple Street Detroit, Michigan 48555
Dear Cadillac Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
General Motors has determined that a defect which relates to motor vehicle safety exists in 1986 Seville and Eldorado vehicles having original equipment reversible floormats. Under certain conditions, the possibility exists that the floormat could become mispositioned and interfere with the accelerator pedal preventing the throttle from returning to the closed (idle) position when the accelerator pedal is released. Although the service brakes remain functional, loss of accelerator control could result in a vehicle crash without prior warning.
To minimize the possibility of mispositioning the floormat, your dealer will be required to replace both front floormats in your vehicle with those of a new design which are longer and have improved retention.
In order to expedite the ordering of the proper type and color floormats for your vehicle, we request your assistance. On the enclosed Campaign Owner Identification Card you will note your Vehicle Identification Number (VIN), as well as the type (Tiffany or Tampico) and color code (2 digit number) of your floormats. Parts will be available for your dealer to order after July 6, 1987. Therefore, we ask that you contact your Cadillac dealer after this date and provide him with your VIN, type and color code to assist him in ordering the new floormats for your vehicle. After the dealer receives your order from General Motors Service Parts Operations, you will be contacted to schedule a mutually agreeable date to have your new floormats installed. This service will be completed at no charge to you.
Until you have had an opportunity to have your Cadillac floormats replaced, we recommend you remove the floormat from the drivers' floor area. However, please retain both floormats as they are required to be turned into your dealer to obtain the new replacements.
Your Cadillac dealer is best equipped to obtain parts and provide service to ensure your Cadillac is corrected as promptly as possible. However, if you take your vehicle to your dealer on the agreed service date and they do not remedy this condition on that date or within five days, we recommend you contact the nearest Cadillac Zone Office, either in person or by telephone. The Zone Office will assist you and the dealer in getting your vehicle corrected. The locations and telephone numbers of the Zone Offices are listed in your Warranty and Owner Assistance Information Booklet which is in your glove compartment.
After contacting your dealer and the Zone office, if you are still not satisfied we have done our best to remedy this condition without charge within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S. W., Washington, D.C. 20590, or call 800- 424-9393 (Washington, D.C. residents use 426-0123).
The enclosed Campaign Owner Identification Card identifies your Cadillac. Presentation of this card to your dealer will assist in making the correction in the shortest possible time. If you have sold or traded your vehicle, please complete the postage-paid card and return it to us. This will assist us in assuring all affected vehicles have been corrected.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.