Campaign - Floor Mat/Accelerator Pedal Interference
88cad05
NO.: 86-C-4A
DATE: April, 1988
GROUP: 10
1986 SEVILLE AND ELDORADO-ACCELERATOR PEDAL INTERFERENCE
This bulletin provides new information regarding VEHICLES INVOLVED in Campaign 86- C-4. Attach this bulletin to the original Dealer Product Campaign bulletin 86-C-4 dated June, 1987.
VEHICLES INVOLVED
In addition to the vehicles listed in Campaign Bulletin 86-C-4, the following 1986 Cadillac Eldorados are also affected (Cadillac records indicate 1,500 vehicles are involved):
All 1986 Eldorados with the America II Decor option.
OWNER NOTIFICATION
OWNERS OF THESE ADDITIONAL VEHICLES AFFECTED BY THIS CAMPAIGN WILL
BE NOTIFIED BY LETTER FROM CADILLAC MOTOR CAR DIVISION. A COPY OF THE
OWNER LETTER IS ATTACHED.
DEALER LIST
A list containing the additional affected vehicles involved is enclosed for your followup. The list includes: (a.) Those vehicles originally sold by you, providing the current owner is located in your zone; and, (b.) Those vehicles originally sold outside of your zone whose current owner is located in your area of sales/service responsibility.
This list contains owner names and addresses obtained from state motor vehicle registration records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this list for the follow-up necessary to complete this campaign. If no list is attached, none of the additional involved vehicles are known to be in your area.
PARTS INFORMATION
The parts required to complete this campaign should be obtained from General Motors Service Parts Operations (GMSPO) as described in Dealer Product Campaign Bulletin 86- C-4. The part number for these additional vehicles involved in this campaign is provided below:
Front Floormats 1 Set (2 Mats)
Color Code Part Number
Dk. Blue (27) 1645178
The enclosed Campaign Owner Identification Card identifies your Cadillac. Presentation of this card to your dealer will assist in making the correction in the shortest possible time. If you have sold or traded your vehicle, please complete the postage-paid card and return it to us. This will assist us in assuring all affected vehicles have been corrected.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.
CADILLAC ZONE OFFICES
When calling for assistance, ask for the Consumer Relations Representative.
CENTRAL ZONE 3031 W. General Motors Blvd. Post Office Box 33109 Detroit, Michigan 48232 (313) 974-1090
FLORIDA ZONE Barnett Bank Centre Fifth Floor 625 North Flagler West Palm Beach, Florida 33401 1-800-458-8006
MID-ATLANTIC ZONE Post Office Box 9010 Wayne, Pennsylvania 19087 (215) 296-6680
NEW YORK ZONE Post Office Box 3003 Parsippany, New Jersey 07054 (201) 993-4090
NORTHEAST ZONE 2 Dedham Place Suite 2 Dedham, Massachusetts 02062 (617) 461-1500
SOUTHEAST ZONE Post Office Box 50256 Atlanta, Georgia 30302 (404) 257-3600
LOS ANGELES ZONE Post Office Box 5018 Thousand Oaks, California 91359-5018 (805) 373-9777
MIDWEST ZONE Post Office Box 3002 Naperville, Illinois 60566 (312) 961-6858
NORTHWEST ZONE Post Office Box 23850 Oakland, California 94623 (415) 498-5252
SOUTHWEST ZONE Post Office Box 660118 Dallas, Texas 75266-0118 (214) 659-5125
*NOTE: The state of Alaska is serviced by the Northwest Zone. The state of Hawaii is serviced by the Los Angeles Zone.
April, 1988
Dear Cadillac Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
General Motors has determined that a defect which relates to motor vehicle safety exists in 1986 Eldorados having original equipment reversible floormats. Under certain conditions, the possibility exists that the floormat could become mispositioned and interfere with the accelerator pedal preventing the throttle from returning to the closed (idle) position when the accelerator pedal is released. Although the service brakes remain functional, loss of accelerator control could result in a vehicle crash without prior warning.
To minimize the possibility of mispositioning the floormat, your dealer will be required to replace both front floormats in your vehicle with those of a new design which are longer and have improved retention.
In order to expedite the ordering of the proper type and color floormats for your vehicle, we request your assistance. On the enclosed Campaign Owner Identification Card you will note your Vehicle Identification Number (VIN). Also, the replacement part number for your dark blue floormats is 1645178. Please contact your Cadillac dealer and provide him with your VIN, and part number 1645178 to assist him in ordering the new floormats for your vehicle. After the dealer receives your order, you will be contacted to schedule a mutually agreeable date to have your new floormats installed. This service will be completed at no charge to you.
Until you have had an opportunity to have your Cadillac floormats replaced, we recommend you remove the floormat from the drivers' floor area. However, please retain both floormats as they are required to be returned to your dealer to obtain the new replacements.
Your Cadillac dealer is best equipped to obtain parts and provide service to ensure your Cadillac is corrected as promptly as possible. However, if you take your vehicle to your dealer on the agreed service date and they do not remedy this condition on that date or within five days, we recommend you contact the nearest Cadillac Zone Office, either in person or by telephone. The Zone Office will assist you and the dealer in getting your vehicle corrected. The locations and telephone numbers of the Zone Offices are listed on page 2 of this letter for your reference.
After contacting your dealer and the Zone office, if you are still not satisfied we have done our best to remedy this condition without charge within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590, or call 800- 424-9393 (Washington, D.C. residents use 366-0123.