Instrument Cluster - Cadillac Exchange Procedure
FILE IN SECTION: 8 - Chassis/Body ElectricalBULLETIN NO.: 51-83-01
DATE: August, 1995
SUBJECT:
Cadillac Cluster Exchange Procedure
MODELS:
1985-88 Cadillac Cimarron
1987-93 Cadillac Allante
Replacement instrument clusters may be obtained from VDO-Yazaki using the following procedure:
1. Call the VDO-Yazaki Service Center at (540) 665-2446 or -2447, FAX (540) 678-2262, and order the appropriate part number listed.
Note:
Shipping charges Allante Cimarron
Freight $28.21 $24.86
COD Charge 5.00 5.00
Insurance 3.50 2.50
Shipping is via FED-X Priority Overnight.
Repairable core must be received within 30 days by VDO-Yazaki for refund. Core refund check to be mailed within 2 weeks of receipt of repairable core.
For Cimarron clusters -
1985-86 - Will require sending in detective cluster for repair due to exhausted exchange stock. Repaired unit to be returned no later than 2nd working day after receipt of repairable core. Core deposit not required.
1987-88 - Check with OEM Service for availability of exchange stock at initial contact for service.
Notice:
Extreme care must be exercised when removing Cimarron clusters to avoid breakage of mounting ears.
2. VDO-Yazaki will request the following information:
a. Dealer code.
b. Dealer shipping address.
c. Vehicle Identification Number.
d. Owner concern or observed condition.
e. Diagnosis used to determine the cluster required replacement. VDO-Yazaki is staffed by trained technicians who will attempt to confirm the problem is cluster related and not car system related. The technician or shop foreman should be on hand when calling to answer their questions regarding the diagnosis.
f. If the problem involves the odometer, a mileage figure will be required. The replacement cluster will be shipped with the mileage pre-set.
g. Purchase order number or account number.
h. Whether the repair is covered under warranty or not.