Dealer Campaign Responsibilty and Parts Information

DEALER ACTION

To prevent this condition from occurring, dealers are to install a new upper transaxle oil cooler line (to transaxle) on all involved vehicles.

OWNER NOTIFICATION

Owners of vehicles affected by this campaign will be notified by letter from Cadillac Motor Car Division. A copy of the owner letter is included with this bulletin. Note that this owner notification process will be initiated in stages beginning with owners residing in colder climates. Dealers located in more temperate climates will be advised via DCS message as to when owners in their area can expect to receive this notification letter.

DEALER CAMPAIGN RESPONSIBILITY

All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before owners take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.

Owners of vehicles recently sold from your new vehicle inventory are to be contacted by the dealer, and arrangements made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such owners a copy of the owner letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the owner may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

COURTESY TRANSPORTATION

The availability of courtesy transportation to owners of vehicles involved in this campaign is of the utmost importance in maintaining customer satisfaction. Dealers are to take the steps necessary to ensure that these owners clearly understand that courtesy transportation is available and will be provided upon request at no charge to the owner. Dealers should submit such claims in the normal manner and appropriate credit will be issued.

PARTS INFORMATION

The parts required to complete this campaign should be obtained from the Parts Distribution Centers of General Motors Service Parts Operations (GMSPO). A description is provided below:

To ensure that these parts are obtained as soon as possible, they should be ordered on a "CIO" order using advise code "2" with no special instruction code. Also, if necessary, these parts may be ordered on a "VIP" order and Cadillac will reimburse dealer for any surcharge involved.

An initial supply of required parts will be preshipped by GMSPO to dealers who have involved vehicle(s) assigned to them. These parts will be charged to dealer's open parts account. Additional parts requirements should be ordered as described above.