BCM - Ordering Replacement EEPROMs For BCM

Group Ref.: General Information
Bulletin No.: 340202
Date: January, 1994

INFORMATION

SUBJECT:
NEW PROCEDURE FOR ORDERING SERVICE REPLACEMENT EE PROMS FOR BODY CONTROL (BCM) MODULES

MODELS:
1986-91 CADILLAC ELDORADO/SEVILLE
1986-92 OLDSMOBILE TORONADO/TROFEO
1986-93 BUICK RIVIERA
1988-91 BUICK REATTA
1987-93 CADILLAC ALLANTE

Since 1986, dealers have ordered replacement BCM EE PROMS from one of four AC/DELCO Service Centers. These were:

1. Auto Electric Radio in Fullerton, CA

2. Techni-Car in Tampa, FL

3. H & R Radio in Horsham, PA

4. D & B Radio in Schiller Park, IL

To improve service, all EE PROM orders are being consolidated at a single AC/DELCO Service Center, which will be:

D & B Auto Radio
2140 Corporate Drive
Addison, IL 60101
1-800-323-4813
FAX: 708-916-6801

Beginning 1/3/94, orders for EE PROMS will be accepted only by D & B. The other three AC/DELCO shops will refer dealer requests for EE PROMS to D & B.

Please note that dealers wishing to order EE PROMS should have all necessary vehicle information available, as specified below.

Requesting Exchange Parts:

Before calling a Repair Center to request exchange parts, begin completing an AC-Delco form 1078. The following information will be required at the initial phone call:

1. Dealer code
2. Dealer name, shipping address, and phone number.
3. Whether exchange is for a vehicle in or out of warranty.
4. Part number and description of needed part.
5. Repair Order number.
6. Vehicle I.D. number.
7. Delivery Date and Mileage.
8. For BCM EEPROM orders and NVM chip orders, have exact mileage available and have export options available. (U.S./Sweden-Norway/Canada/Leaded)