Lock Out Assistance

Lock out assistance covers lost keys and keys locked in the car. If this service is performed by a Roadside Service dealer using their Roadside Service truck, the allowable charge is the normal $35 U.S. or $40 Canadian Service fee, one half hour labor at your current warranty labor rate, at time and a half overtime premium, extended travel range allowance if applicable (defined as $1 per mile or kilometer beyond 30 miles or 50 kilometers one way), and any applicable parts cost for replacement keys.

If this service is performed by an outside service provider, the original copy of a detailed bill must be attached to the repair order. For claim submission use Labor Operation Z8012, failure code 98 (whether service provided by dealer or by an outside supplier), and a net dollar amount.