Operation CHARM: Car repair manuals for everyone.

Dealer Information and Vehicles Involved

General Motors has determined that certain 1993 model Cadillac Eldorados and Sevilles may have a mispositioned fuel sending unit in the fuel tank. At less than one-quarter tank capacity, this can result in the unit giving an incorrect fuel level reading while the fuel level is actually decreasing. If this occurs, the vehicle may run out of fuel even though the fuel gauge indicates 2 to 3 gallons remaining with 40 to 70 miles of driving range.

DEALER ACTION

To prevent this condition from occurring, dealers are to realign the fuel sending unit in the fuel tank and replace the Instrument Panel Cluster (IPC) Prom on all involved vehicles as per the Vehicles Involved and Service Procedure sections of this bulletin.

VEHICLES INVOLVED

All 1993 model Eldorados and Sevilles built within the following VIN ranges require this campaign:

Eldorado - PU600001 Through PU607181
Seville - PU800001 Through PU812868

All vehicles indicated on your Dealer List require this campaign; other suspect vehicles within the above VIN range should be checked for campaign involvement prior to sale or service utilizing the Vehicle Information Service System (VISS).

DEALER LIST

A list of involved vehicles, which our records indicate were sold by or shipped to you, is enclosed for your follow-up. This list contains owner names, addresses and telephone numbers obtained from Cadillac delivery records. Dealers are to contact the owners of the vehicles indicated on their list and arrange for the campaign correction to be performed as soon as possible. If no list is enclosed, none of the suspect vehicles are known to be in your area. Also, we suggest you use this list to order your initial parts requirements.

DEALER CAMPAIGN RESPONSIBILITY

All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before owners take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.

Owners of vehicles recently sold from your new vehicle inventory are to be contacted by the dealer, and arrangements made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such owners a copy of the owner letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the owner may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.