Owner Letter
May, 1993Dear 1993 Model Cadillac Owner:
As the owner of a 1993 model Cadillac Eldorado or Seville, providing you with outstanding service that exceeds your expectations is of the utmost concern to us. This letter is intended to make you aware of a product condition that may affect your vehicle and of the action we are taking to correct this potential problem before it occurs.
General Motors has determined that certain 1993 model Cadillac Eldorados and Sevilles may have a mispositioned fuel sending unit in the fuel tank. At less than one-quarter tank capacity, this can result in the unit giving an incorrect fuel level reading while the fuel level is actually decreasing. The vehicle may run out of fuel even though the fuel gauge indicates 2 to 3 gallons remaining with 40 to 70 miles of driving range. Until you have your vehicle checked for this condition by your Cadillac dealer, we recommend that you maintain a minimal fuel level of no less than 5 gallons or one-quarter tank.
To correct this condition, your Cadillac dealer will realign the fuel sending unit in the fuel tank and replace the Instrument Panel Cluster (IPC) Prom on your vehicle at no cost to you. Also, as part of this service and to thank you for your cooperation, your dealer will fill your fuel tank at our expense.
The mailing of this letter has been coordinated to ensure that instructions for making this repair have been received by your dealer and that needed parts are available for your car. Please contact your Cadillac dealer as soon as possible to arrange a service appointment and courtesy transportation, if required. Please ask your dealer if you wish to know how much time is needed to perform this repair and process your vehicle.
The enclosed Campaign Owner Identification Card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary corrections in the shortest possible time. If you no longer own this vehicle, please let us know by completing this postage-paid reply card and returning it to us.
We are sorry to cause you any inconvenience; however, we have taken this action in the interest of your continued enjoyment and satisfaction with our products. If you have any questions, please contact your Cadillac dealer or call our Consumer Relations Center at 1-800-458-8006.