Defect Description and Vehicles Involved
No: 93-C-2ADate: December, 1993
Group: 9
SUBJECT:
New York Law Affecting Motor Vehicle Theft Alarms
MODEL:
1993 Fleetwoods Equipped with Theft Deterrent System Sold in the State of New York on or after January 1, 1993
Effective January 1, 1993, New York Business Law reduced to three (3) minutes the amount of time within which an audible motor vehicle theft alarm sold or installed in New York must automatically shut off after being activated. Since the theft deterrent system installed in the 1993 model Fleetwood did not comply with this law, all Cadillac dealers in the State of New York were instructed to disconnect the audible portion (horn) of the theft deterrent system on all 1993 model Fleetwoods prior to offering these vehicles for sale on or after January 1, 1993. This action was required to ensure immediate compliance with the law until complying parts became available for retrofit.
The purpose of this bulletin is to advise all Cadillac dealers in the State of New York that a new RKE/UTD module which complies with the motor vehicle burglar (theft) alarm 3 minute audible duration limit of current New York Business Law Section 399-U is now available.
DEALER ACTION
To correct this condition, dealers are to install a replacement RKE/UTD module on all involved vehicles as per the Vehicles Involved and Service Procedure sections of this bulletin.
VEHICLES INVOLVED
All 1993 model Fleetwoods equipped with a Cadillac Theft Deterrent System sold or being offered for sale in the State of New York on or after January 1, 1993 and built within the following VIN range require this campaign:
PR7OOOO1 Through PR73O557
All vehicles indicated on your Dealer List require this campaign; other suspect vehicles should be checked for campaign involvement prior to sale or service utilizing the Vehicle Information Service System (VISS).
DEALER LIST
A list of involved vehicles, which our records indicate were sold by or shipped to you, is enclosed for your follow-up. This list contains owner names, addresses and telephone numbers obtained from Cadillac delivery records. Dealers are to contact the owners of the vehicles indicated on their list and arrange for the campaign correction to be performed as soon as possible. If no list is enclosed, none of the suspect vehicles are known to be in your area.
DEALER CAMPAIGN RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before owners take possession of these vehicles.
Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.
Owners of vehicles recently sold from your new vehicle inventory are to be contacted by the dealer, and arrangements made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such owners a copy of the owner letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the owner may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
OWNER NOTIFICATION
Owners of vehicles affected by this campaign will be notified by letter from Cadillac Motor Car Division. A copy of the owner letter is included.
COURTESY TRANSPORTATION
The availability of courtesy transportation to owners of vehicles involved in this campaign is of the utmost importance in maintaining customer satisfaction. Dealers are to take the Steps necessary to ensure that these owners clearly understand that courtesy transportation is available and will be provided upon request at no charge to the owner.
To support dealer efforts in this regard, Cadillac has made specific adjustments to allow payment of courtesy transportation claims related to the completion of this campaign even though the labor time involved is less than two (2) hours. Dealers should submit such claims in the normal manner and appropriate credit will be issued.