Analog and Digital Cluster - Remanufactured Part Failure

NO.: 93-I-19
DATE: Feb. 1993
GROUP: 8
CORP. NO.: 318104

SUBJECT:
DIGITAL AND ANALOG REMANUFACTURED CLUSTER FOR 1992-1993 ELDORADOS AND SEVILLES

In an effort to improve the quality of remanufactured clusters for 1992-1993 Eldorados and Sevilles Cadillac, Delco Electronics, and AC-Delco have instituted a plan to monitor the quality performance of the Reman Centers.

Effective immediately, "DO NOT FOLLOW PROCEDURE IN DSIB 92-I-1 OR 93-I-1 TO EXCHANGE FAILED REMANUFACTURED CLUSTERS". Instead, all dealers are asked to exchange any 1992-1993 Eldorado or Seville FAILED REMANUFACTURED cluster with one central repair location (listed below) for engineering analysis and repair.

Return Procedure and Information:

When a failed remanufactured cluster is encountered, please call the central repair center at 1-800-645-3021 to obtain an exchange cluster; and send the failed cluster to the following address:

Delco Electronics
Cluster Warranty Analysis
1489 Walli Strasse
Burton, MI 48509
ATT: CAD Repair

Please enclose with the return cluster a copy of the R.O., problem with the remanufactured cluster, name of the Reman Center, and any other information that you would regard as pertinent. Also, send a copy of the R.O., cluster problem description, and the Reman Center name to Cadillac for tracking purposes to the following address:

Cadillac Motor Car Division
2860 Clark Avenue
Dept. 905
Detroit, MI 8232
ATT: Hassan Abdallah

It is very important that all dealers adhere to this procedure to ensure the success of this program.

This return procedure for failed remanufactured clusters will remain in effect until a bulletin is published to terminate it.