Parts and Owner Information

PARTS INFORMATION

The parts required to complete this campaign should be obtained from the Parts Distribution Centers of General Motors Service Parts Operations (GMSPO). A description is provided below:

Part Number Description Quantity

16192433 IPC Prom 1 Per Vehicle

If there is difficulty obtaining these parts using normal ordering procedures, dealers may place a "CIO" order using advise code "2" with no special instruction code. If necessary these parts may also be ordered on a "VIP" order and Cadillac will reimburse dealer for any surcharge involved.

NOTICE:
An initial supply of IPC Proms will be preshipped to dealers who have vehicle(s) involved in this campaign. These parts will be charged to dealer's open parts account. Additional parts requirements should be ordered as described above.

COURTESY TRANSPORTATION

The availability of courtesy transportation to owners of vehicles involved in this campaign is of the utmost importance in maintaining customer satisfaction. Dealers are to take the steps necessary to ensure that these owners clearly understand that courtesy transportation is available and will be provided upon request at no charge to the owner.

To support dealer efforts in this regard, Cadillac has made specific adjustments to allow payment of courtesy transportation claims related to the completion of this campaign even though the labor time involved is less than two (2) hours. Dealers should submit such claims in the normal manner and appropriate credit will be issued.

OWNER NOTIFICATION

Owners of vehicles affected by this campaign will be notified by letter from Cadillac Motor Car Division. A copy of the owner letter is included.